エンプレス ホテル (Empress Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Lovely hotel with comfortable rooms, great location for public transport and super friendly staff

The hotel is just by a metro station and a supermarket, so great location. Staff was nice and helpful. Reception closes at 8 PM, which almost caused us a big issue. Our passports were locked in a safe, but pin was not working. We needed a key. There was nobody to open the safe to us when we return to the hotel At 9:30 PM. After a few phone calls to the HDQ team and talking to the people at the Indian restaurant next door, they figure out a way to open the safe and saved the day, orher use we would miss out flight at 3 am, since they don’t open until 7. The room was big and comfortable.

Great location and nice balcony.

Spacious room with loft - enjoyed the patio in back

Fourth time staying here. Very convenient for public transport, excellent value for money. We will be back.

Good location close to the tram stations. Property was ok, quite dusty and didnt seem to be cleaned very well. Toilet went werid the last day there and continually ran the while night.

Close to underground station so easy access to city centre. Convenient parking under hotel. Clean room. Nice to have a balcony, and shutters on window. Very good restaurants (Indian next door and Italian nearby) and a supermarket close by. Beds had quite hard matresses and awful pillows, so not comfortable.The curtain fell off when we closed it! The bathroom was a bit smelly. Very hot room (to be fair the temperature was particularly high when we stayed) and while we were grateful for the fan the room was very hot and the fan was noisy.

Nice place right near a subway stop. Kind of cool residential city neighborhood area. About 20 minute subway ride to the city center.

Not clean - One of our comforters was very dirty and stained. When we tried to get a replacement, we were told the housekeeping staff went home and we had to wait until the next day for clean products. That was not good customer service. Noisy - There is a restaurant entrance below our room which put a table outside so there was a lot of loud talking, laughing and drinking until after midnight for two days in a row. We had to shut the windows to sleep, but that cut off the fresh air and the room was stuffy.

The room was clean, comfortable and fairly spacious, and the staff were very friendly, although we were not told how to get back into the building when reception was closed. Although the hotel is quite close to an U-Bahn station, it takes a while to get there from the centre which wasn’t always ideal. Still a comfortable, quiet place to stay though and would recommend this hotel.