デザイン スリーピー ケルン (Design Sleepy Cologne)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

All it’s fine

This hotel can only tell you if you can use there indoor parking on the day you will check-in. So you cannot reserve a parking spot before hand. This made us drive around for an hour to find a safe parking space in the neighbourhood. Also, the name of the hotel is not written on the building. The hotel is on the 2nd floor of a 45 story building. There is no one to check you in. You have to check-in at a kiosk. After entering the room, the bed was not made and there were no clean towels which means that the room was not cleaned. We had to call to the number above the check-in kiosk and had to wait 30 minutes for a maid to come clean the room. Make sure you can call free for international calls. The next morning we saw that the pillow case had make-up stains on it. So we wondered if the sheets were actually replaced. The room does have a fridge, a cooking plate and microwave/oven. We were not happy with the service. We couldn't do the things we planned for the evening because we were tired of the discomfort we experienced.

Die Lage und Ausstattung des Hotels ist top.

Der Check-in verlief leider sehr problematisch. Aufgrund eines Systemfehlers mussten wir den Aufenthalt ein zweites Mal bezahlen, was bereits sehr ärgerlich war. Nachdem wir schließlich die Schlüsselkarte erhalten hatten und das Zimmer öffnen wollten, mussten wir feststellen, dass sich noch mehrere fremde Personen im Zimmer befanden, die dort einfach geblieben waren. Diese wurden erst später vom Reinigungspersonal aus dem Zimmer geschickt. Aus diesem Grund konnten wir unser Zimmer erst am Abend beziehen. Insgesamt war der Start in den Aufenthalt sehr enttäuschend und schlecht organisiert.Aber das Zimmer wurde vernünftig gereinigt und war sauber !

Check funktionierte erst nach mehrmaliger Kontaktaufnahme über den Betreiber.

nous vous envoyons la liste des messages sur le site chat HÖTELS .COM qui attendent vos réponses car nous déposons une réclamation pour le remboursement du coût de la fourrière à cause de la non communication des numéros de places de parking demandés sans retour ! vendredi pourriez vous nous dire svp quels sont les numéros des deux places attribuées à l’hôtel ? nous payons cette place et aimerions connaitre à quel endroit se garer .?. merci d’avance vendredi mon message précédent est relatif aux places de parking de l'hôtel Sleeply cologne LUNDI Malgré nos demandes répétées voir messages précédents, nous n'avons pas eu les numéros de place du parking Sleepy Cologne. Conséquence ce matin notre voiture a été mise en fourrière . Coût élevé pour récupérer la voiture chez CHRISTOPHORUS. Nous sommes garés aujourd'hui à l'une des deux places ENFIN RENSEIGNEE ! Nous souhaitons le remboursement de ce coût de fourrière . Bien cordialement Il y a 9 heures Despite our repeated requests (see previous messages), we have not received our parking space numbers for the Sleepy Cologne car park. As a result, our car was impounded this morning. The heavy cost to retrieve the car at Christophorus. We are currently parked in good space – FINALLY PROVIDED! We request a refund for this impoundment fee. Sincerely, We are waiting for a fair solution to our parking problem. Then we will write our review.

Nice property in student accommodation block

The rooms are nice and clean. Feels like a studio. I like the location being right by the grocery store (REWE) and several cafes, bakeries, and dining options. It’s right by the train station. There’s also tons of walking paths nearby. We walked all the way to the famous cathedral. The only down side is there is no one at the reception and it is self check in. My code was not working and my international calling to call the receptionist wasn’t working either. Luckily my husband's phone was working so we were able to get someone to let us in our room at 9 pm. You also have to ask every time to access the elevator to get to your room.

I saw previous few reviews for this place , not sure they stayed at the same. Without doubt i would never stay here if it was even free. The most expensive socalled "aparthotel" ive stayed at , and by far the worst!! The rooms are situated on part if floor 2 if a 1960s residential tower block. There is no staff, i contacted them by their answerphone and email ,recieved no reply in the 5days i was there. The only staff were the cleaners who were rude ,bad mannered abd did no cleaning in my room over the days i was there , neither would they help with tv that didnt work or contact the owner on my behalf . If this place was 20euros a night i wouldnt have written a review , but due to the awful staff or lack of and the exorbitant price it was 110euros per night i had to . This place needs health warning if youre planning to stay .its not as advertised its dusty in places . Everything is tatty , its dreadful .t

Not your typical hotel. There's no staff in case you have a question, or need something. You are provided with sparse amounts of Soap, towels, blankets, and had just one pillow. Decent sized room, and the bed was comfortable.