バーン クン ナーイ (Baan Khun Nine)

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Everythings was ok

Amazing staff. If you need anything they are always happy to help

The staff were lovely and very accommodating, the views from the balcony was excellent, the only flaws I would say is there were some insects in the room and the pool area was very busy and was hard to find spaces but other than that it was a great stay

The stay was nice. Staff was wonderful. I would give it a better rating if it was more clean.

Great location near beach and stores. Nice pool area for lounging or swimming. I had a suite which was outfitted with a Caffitaly espresso maker, which I loved. Very comfy bed in a sleeping alcove. Liked the small private balcony with outdoor table and chairs. Large and modern bathroom. My only complaint would be there is not enough light to see in the mirror. I will come here again when I can go to Pattaya.

Location was good, property is quite old with not much maintenance, air conditioner was very dirty when we got there. Shared pool was nice and the staff were very friendly and helpful

Clean, comfortable hotel with adequate breakfast and good coffee. Shopping centre 5 minutes walk up Soi 2. Quiet end of Pattaya but baht buses run at all hours down Beach Road and back again down Second Road (10 baht if you've not used before). 5 minute walk to Soi 6 if that's your thing. Good wi-fi , clean bedroom/bathroom and coffee making facilities. Would stay again

Good hotel perfect location breakfast is so so ill always come back to this place large room good service nice swimming pool

When we checked in we were told that we would receive only 2 vouchers per day for meals although there were 4 of us booked. The receptionist then proceeded to call her boss in Bangkok to clear up the problem. She spoke very quietly in Thai to attempt to not disclose that she had felt we did not pay enough through Expedia to receive the additional vouchers. After clearing the issue with the meal vouchers we went to the room. There only 1 of the 2 beds had sheet, pillows, & blankets. I requested that the other bed be made and was told I would have to pay extra for linens on the other bed. By this point I had just finished traveling for 30 hours prior to arriving at the hotel and in no mood for such games. After a call to the receptionist went nowhere I proceeded back downstairs were I requested to speak to someone in management. I was told that that Pattaya location had no manager and that the only manager was in Bangkok. After a very heated and angry exchange with the receptionist that offered very little empathy or customer service skills I demanded to be put on the phone with a manager. The reservations manager that I spoke was almost no better at offering quality service or for that matter any sort of managerial skill. Not until I threatened to contact Expedia and cancel the reservation did they agree to make up the 2nd bed. The rest of the staff at the hotel were great. There are too many good hotels in Pattaya to ever go back to this 1. Save your money & book elsewhere.

Great value and location