クラウン プラザ ニューデリー ロヒニ IHG ホテル (Crowne Plaza New Delhi Rohini by IHG)

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Good experience

Room.was cleaned but they have mouse in room making noise room no 701. And then after my complaint they shifted to 1218. In that room ac fan is making noise. I.dont know how they maintain rooms. And after the complaint no reaction. Pathetic.

Pros Close to metro and walking distance to little mall and supermarket Easy access outdoor pool was extremely clean(the pool itself) Bed was very comfortable Room was spacious Good size bathroom with bath and separate shower High security measures at gate and then into hotel. Cons Front checkin staff not overly happy or very friendly Housekeeping was a non-event. No towels for 3 days running and constantly ringing to have them sent up. After getting back @9pm from long trip and again no towels, spoke with management and issue rectified. To hear many other gusts experienced same issues with housekeeping. Noise level from functions at the hotel were extreme. Our room was above an outside area and the music and banging going until midnight. Then @5am doing sound checks for their yoga classes. Management moved us and assured us next room will have no noise. It was worse with a function centre across the road. We were just told it was "wedding season". So we couldn't sleep for 12 nights. Pool area not kept clean. Had to ask staff to remove dirty nappy next to sunbeds which was there for 2 days!! Staff just walking by. Food varied only slightly and not a huge choice. Amazed to find 2 minute noodles in the warmer 3 times in 1 week. Not what I would expect from a 5 star hotel. Saving grace during breakfast were our waiters Ridham and Manish who were amazing All in all, we're did not really enjoy our 12 night stay as we hoped.

Breakfast is so good and fresh.

Nice hotel great staff

Great staff, clean rooms! Breakfast buffet was amazing!

We are a family of 3, one female parent and two children and we stayed here on our first ever trip to India. We were greeted so kindly. Our stay was lovely and at the end of our stay after we become unwell the staff accommodated us to extend our stay and helped us with logistics. The hotel itself was immaculate, very beautiful and the staff were very friendly. The food was good, and the drivers were helpful. Thanks!

Great hotel nice staff, on small complaint was that our key would always stop working on both rooms and we must have gone back at least 15 times to have it reprogrammed

They lied about the construction, all lies, replay disappointed. Never again.

Spa was relaxing, the massage was a bit too intense...the masseuse got on the table so it was a bit uncomfortable