アーチ ホテル (Arch Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Perlu perbaikan di beberapa sudut kamar. Suara outdoor unit AC bising. Yg lain cukup.

Great breakfast, clean and quiet Staff very friendly and helpful

Stayed two nights, bad service the bell door did not bring my luggage during check in, two broken bulbs in the room and they didn't have spare. Dirty pool. But at night when it was raining the bell door lent his umbrella. Was stayed also back in 2017 much better experience.

清潔感溢れるモダンなホテルです。 徒歩圏内には美味しいレストランが幾つかあります。 ホテルのすぐ傍の屋台で焼きたてのサテを買ってホテルの部屋で一杯飲みながら堪能する事も出来ます。 サテはアヤム（鶏肉）が一般的ですがカンビン（山羊肉）がお奨めです。

Not bad, but too bad no fridge provided

Voldoende tot goed hotel. Plus: niet duur, goede douche, goed dik bed met goede kussens, schoon zwembad, modern, ontbijt voldoende, vriendelijk en behulpzaam personeel. Min: gelegen aan drukke vierbaans weg, zakelijk hotel dat veel gebruikt wordt voor zakelijke meetings. Ontbijtzaal is soms overvol met zakenmensen. Niet gelegen in centrum van Bogor. Geen sfeervol hotel. Geen restaurant. Zwembad vlak bij ingang lobby. Veel aankomende en vertrekkende mensen zien je zwemmen. Rokersgedeelte is alleen aan het zwembad. Weinig privacy aan het zwembad. WiFi moest je vaker opnieuw instellen.

We arrived around 11.30 am at the hotel, much earlier then expected after a 20 km hike. A seemingly uninterested receptionist flatly told us check in is only at 2 pm - full stop. Flabbergasted we figured to wait and rest at the pool, only to find out it did not look anything like advertised. There was no sign of hospitality either (no bar or service personnel at the pool, no welcome drink, etc.) from the hotel, so we spent over two hrs waiting at a place called "the Harvest" next door. The hotel was booked for two nights at what we thought was a nice hotel with a nice pool for R&R. Being disappointed we decided to cancel the second night. When informed, the hotel personnel, including a senior, demonstrated zero comprehension of customer service or flexibility and were not willing to cancel and refund the second night. Only after calling CS at hotels.com, who's rep went out of his way, we were assisted satisfactorily. Excellent service from hotels.com, adding something memorable to a substandard experience. The rep even requested to talk on the phone to the hotel senior and escalated. Now that is what I call service! Once in the room we discovered lipstick smudges and other spots on the pillows and sheets, no toilet paper, no extra bed (which we requested upon check in), no laundry bags and incomplete amenities. Although we will never come back to this hotel, it did get us to experience the impressive level of CS from hotels.com. The next hotel is already booked.

Nice place for short stay with nearby shopping and food areas.

We love stay one night in here. It's very comfortable and great location.

service all round was great staff asst when req.bkfs was not set up for eurosas was at every hotel in java that we stayed. only in bali where euros was the norm did we get bacon and eggs etc .would not hesitate to recommend hotel as worth money spent.