オテル スプレンディド ロイヤル パリ - ルレ & シャトー (Hôtel Splendide Royal Paris - Relais & Châteaux)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Let me start this review by saying I truly can't speak to the hotel's atmosphere because we never made it there. This review is really more about how the staff handled our situation. Our flight to Paris was canceled due to mechanical issues and we were stranded because they couldn't rebook us on another flight until the following evening. We alerted the hotel of this as soon as we were aware of it and asked about a potential refund or partial credit toward a future stay since it looked like we would not be able to make it in time for our stay. They refused. We then did some thinking and thought "Hey, we might get to Paris in time to check in for an hour or so and at least get a shower in the room we had already paid for" because by that point we had been in airports and on planes for over 24 hours so I messaged the front desk to ask if that would be possible and also if they could provide a late check out. They refused. I was told that they were oversold for the next night and that entry to the room wouldn't be possible even if we got there before the check out time of 12 p.m. Meanwhile, I checked and they had rooms of the same type still available for purchase on expedia so I know that wasn't true. Their staff simply didn't care at all about what we had been through/were still going through. It may be a wonderful hotel but we will never know because we will NEVER stay here. Shame on you Hotel Splendide this is not the service of a relais and chateaux hotel. Buyer Beware.

Breakfast in the room every morning was superb.

Curated luxury It’s small so if you want big hotel lots of amenities not for you but for timeless charm and luxury amazing

Breakfast was included with our stay . You can call them and ask to deliver to your room, if you want to eat without any delay and promptly. The hotel is very private, comfortable and easy to find . The Italian restaurant downstairs ( Tosca) offers a short menu with endless pairing options; the sommelier is going to help make the right choice. Since it’s a micheline star restaurant, people give yourself enough time for a lengthy dinner accompanied by tasty Italian dishes and delicious wines .

Wonderful hotel.

Breakfast and Staff

Excellent hotel. Wonderful stay. Located on a quiet side street yet close to everything. Will make it my go to hotel in Paris.

False advertising. Room rate said iit included up to 4 people and then they bait and switched and up charged over 150 euro per day. Alejandro what’s the best part of the stay at the hotel. He was professional kind, helpful. The other women lied, not helpful, discourteous, and rude.

Disappointed that they used tap water instead of bottled water in the room. Could have paid a bit more attention to cleaning.

The staff was amazing