アーチ ホテル (Arch hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Checking in I was shocked at how little effort it was. There were people crowded in the lobby. One guy was changing his shirt and others were either sitting around or going through their bags. I was given room #202 which is on the 2nd floor ( no elevator) and the only nice thing is that there is only one other room up the steps. 1st impression: filthy filthy hallways and walls. There were suitcases all over by the stairs because it’s the “suitcase storage” area. No one was watching them and anyone at any point could have taken the wrong bag. Upon walking into the room I smelled musty wetness. Steps in I saw the water running down the wall from the AC which has not only damaged the wall but also the floor. When stepping from the bedroom area to the bathroom the floor was spongy with wetness seeping up. I immediately went to the front desk where the gal rolled her eyes and told me there were no other rooms. Obviously staff know about the damage/ health and safety issue but don’t care. I turned off the AC and opened up the windows to get as much fresh air in as possible. There are no hair dryers in the room but on day 2 I was able to get one from the front desk. There is a tea kettle and instant tea/ coffee but no silverware/ stir sticks. The room was filthy all around but the bed was surprisingly comfortable ( or maybe I was exhausted and didn’t notice otherwise ).

Reception lady was lovely and couldn't be more helpful..room was lovely and big and clean but mattress was horrific!! Springs were making pinging noises and every time we turned over a new one stuck in your side. The air conditioner through out black dust all over the white sheets and pillows..such a shame because the room and people were lovely

Absolutely disgusting no ac working cracked floor boards dirt marks all over bed sheets and curtains table has mould on i have taken pictures and videos sent to expedia and the hotel directly no response at all stay away i stayed in may 30th 2026 it was 28 degrees that night they had no ac working and gave me the worst experience ever

Nice location, near tube station but just off the main road with a quiet ambience, the staff were super helpful and friendly. The room was great, perfect amenities for a very self-sufficient traveller on a one-night stopover. I'm happy to recommend Arch Hotel.

Very friendly & helpful staff

Max was helpful on check-in as he was able to resolve an issue with the remote for the TV. Bathroom looking newly refurbished with lovely hot shower. Carpets, decoration and furnishings generally need a deep clean and / or refurbishment but for the money in London, the room was tidy with good Internet TV speed.

Comfortable hotel can park car, friendly staff. When I arrived at 2pm

There ants in our room. When we told reception they said that “it’s okay” and they had put gel in the walls to attract them and that they didn’t want to disturb us. The ants were all over the bed.

Charming from the outside, it’s reasonably clean on the inside. One thing stops me from ever staying again is the noise from the room above. The furniture is unstylish and dated, so though plenty of character on the external, the internal is astonishingly mismatched and old. The bed was ok, the kitchen ok, too. The nicest bit was the tiled, heated bathroom floor, which was a surprise considering the floor in the rest of the room comprised of chipped, stick-on laminate flooring. But it’s the noise from above that is a deal-breaker. They need to carpet or install sound-proofing.

Sorry but this place is Filthy. Sticky floors and dirty everywhere. Flooring was likely the worst of any hotel I’ve ever stayed. Had a kitchenette and everything was dirty. Everything in the room was worn out. Bare wires hanging down in bathroom, furniture that was also worn out. To add and not inconsequential, the staff were on the phone shouting at 6am meaning everyone was woken up.