ゲートウェイ バルカラ - IHCL セレクションズ (Gateway Varkala)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Extremely courteous staff. Lovely facility

*

Excellent hospitality!

One of the best places to stay. The resort retains the old Kerala vibe although providing all the modern amenities one requires for a comfortable stay. The staff is courteous, warm and responsive. Their breakfast spread is nice. It’s worth the money spent.

Spacious hotel with great pool. Very friendly and helpful staff. Very good food - pleasant surprise to find we were half-board. 20 min walk to beach or to Cliff area.

Probally the best place in Varkala.

Staff were friendly and helpful, when we arrived in our room the sheets and towels were dirty which was a let down. but was swiftly resolved

Amazing hotel with lovely facilities and good value for money. All staff are welcoming and really polite. The room was spacious and clean and it provides everything you need. In general it is a very good place to stay in varkala and I would recommend anyone to stay here. Unfortunately the bad points follow: Firstly, the wifi - considering you are paying a fair amount in relation to other hotels you only get 1 device (unless you pay for premium service, as it states on the wifi sign in page) and it's not accessible everywhere. Not the end of the world but considering other hotels offer unlimited access for free it's not ideal but hey. Secondly which was frustrating for me and my partner, when it came to check out, they asked us if we had taken anything from the mini bar, we replied "nothing". Upon them insisting on double checking, they informed us there were a few bits missing. There were then numerous phone calls made and we were questioned multiple times to which we insisted we hadn't taken anything. Furthermore to that, this incident was then raised with multiple members of staff who then would carry on questioning us about the mini bar and labelled us with the same reputation. When spending over £300+ in total on this establishment, it seemed very inappropriate to accuse myself and partner of stealing things from a mini bar and unfortunately this is the lasting memory of the hotel.

Ok for few days, not much to do

great staff and service great property, peaceful and serine. but the building need updating direct access to beach and v can be an issue if it start raining