トランクトランク プレミアム ホテル (TrangTrang Premium Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Superb location; super helpful staff! Perfect location for wandering around the old quarter.

BIG SCAM, DONT BE FOOLED!! When we arrived at the hotel, it looked very small and enclosed, we were having second thoughts. And as soon as we walked in, the lobby reeked of a filthy smell, the guest couch had tears and the paint was peeling off the wall. Instead of a door mat, there was a dirty white bath towel laying on the floor scrunched up. Staff seemed to be nice and helpful at first but then started their scam, apparently something was wrong with our room and we couldn't stay there. (Mind you this was around 1 am and we had 2 tired children as we just came back from a roadtrip). They then proceeded to rebook us at their other hotels in their net without permission and acted like it was our fault there was something wrong with the room we booked. When we went to their other hotel, the rooms and location were even worse so we returned to Trang Trang Premium Hotel to which the staff refused to refund us, after an hour of persuasion, they finally agreed to refund us but at the loss of %7 to commission and had kept urging us to cancel our booking before refunding us while acting like they were the victim. By the time we left the hotel, all other surrounding hotels were full and had no vacancy. The manager is unwilling to resolve the problem and staff are money hungry and ready to scam us! Don't waste your money and save your time!

The staff was amazing! They were friendly, knowledgeable and had great service. I would stay here again because of the exceptional people. The hotel was good, and I enjoyed the room.

Basic and no frills hotel with an extremely nice and helpful staff. Location is centrally located to everything.

The hotel was in a very good location (i.e. old quarters) Everything was accessible. The hotel staff was always wiling to help and informative. WE had a good time in Hanoi including visiting the night markets, train street and the water puppet show. The room had a good view of Hoan Kiem lake. I would have given 5 stars if not for the room size and bathroom taking a long time to clear the water after a shower.

The Hotel taxi didnt turn up !!! So we took a Grab taxi which was half the price the hotel wanted. The rooms and hotel did not look like in the photos, Very grubby ans tired. The balcony was the size of a small shower tray. We paid extra for a balcony with a view of the lake. Needless to say no view. They then tried to bill us more than what we agreed with Hotels.com. We moved to another hotel. They have billed my credit card. So trying to get money back for that

Amazing friendly staff.

Sadly, Trang Trang has gone downhill since i stayed in 2018. I was excited to arrive, but was instantly let down. Chipped paint and a poorly maintained lobby appearance was a hint. Then, we were not given the room we paid for. I pointed this out, and was told repeatedly that it was the "same class" of room. They insisted it was the same size although I reminded them I had previously stayed in the other rooms of the hotel. So this was clearly untrue.I noted that you can see the square footage of the rooms on the app. Finally, they told me a guest was already staying in the room I booked. Also, the room we stayed in was cramped and aging with chipped and yellowing paint. The bathroom was absurdly small and uncomfortable and the bidet had a significant leak that kept the floor wet. I withdraw my previous recommendation and agree with the current negative opinions. Stay at San Grand across the street. It is better by far.

The hotel was very run down and tired looking..cracked tiles,old bedding and pillows grungy bathroom Our “city view” was a deserted delapitated building across the street The area was a bit rough Also we had no hot water The staff were extremely nice and helpful though

Great location in the heart of the Old Quarter of Hanoi. Stayed in the week leading up to Tet and it was the perfect location. Room was simple but comfortable. There is a rooftop bar but if it’s windy and cold give it a miss