アンティカ ディモラ デルオルソ (Antica Dimora Dell'Orso)

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My wife and I stayed at the Antica Dimora dell Orso (not the Cinque Lune), in the room named "Angelica." We liked the decor. Breakfast was good. However, the lock & key mechanism on our bedroom door was old fashioned and very difficult to use. It was very difficult to know how far to insert the long key to unlock or lock the door. Each time it took me several attempts. As a result, we slept with the door unlocked, because we feared that we couldn't unlock and open the door quickly in case of fire other emergency. We immediately expressed our concerns to one of the staff members, but nobody followed up with us.

The property was

My room was very old and in bad shape. The floor was caving in towards the middle, the lock on the door must have been from WWII, and the very steep stairs to get to the room were in terrible shape. The bathroom was clean, but had only one 5-inch long shelve to hold any toiletries. The shower was barely wide enough for me to fit in, and I hit the sides while soaping up. No shampoo or conditioner were provided and the little stick of soap they did provide looked like a spearmint gum stick. The bed was comfortable but the covers were ancient. There was a rug in the room but it looked like it’s never been steam cleaned ever. At least the water pressure was good and the hot water did not run out.

We want to file for a refund. What we booked was not at the property advertised. It was at a place streets away and had to wheel our suitcases in the rain down cobblestone streets only to see a whole different place. False advertising and definitely a haunted place. We had to last minute find a hotel and pay double. Very unhappy and will not use Expedia again if we do not get a refund. Candace Bowers- John

You get what you pay for. The check in is around the block at a different location, as is the roof top that is advertised. The location is down an alleyway. The room was basic with a tv that had a remote that didnt work. Also, the skeleton key used to open our room, also worked for other rooms. We were brought to the wrong room initially, and the key opened the door. Upon noticiing that it was occupied, we were brought to the correct room...using the same key. The bathroom was a bit moldy in the shower and could use some bleach. Otherwise the bed area was fine.

I didnt like the check in situation offsite and the place felt really old.

Our room was off site. Staff was super helpful with bags and late night check in, but we had a quad room for a family of 4, so our room was about a 5 min walk from the hotel. Breakfast

If a 3 minute walk from the main hotel on a different street bothers you then don’t go here… I thought the walk from the main hotel to my room was fine and everything else about my room was great . Very big and spacious. I would definitely go back to this spot!

The location is amazing and the room is just a dream

Great little hotel room for a 1 night stay. The walk between the check-in desk and the rooms was about 5 minutes with suitcases on the cobblestones, and about 3 minutes without. The bed was comfortable and the decor was charming, and most importantly, it was quiet all night. There was no iron in the room or to borrow, which would have been nice for all the linen shirts you tried to keep wrinkle-free in the suitcase but inevitably failed. WiFi was also quite unreliable—not a problem for us but could be an issue for some. Staff were all very helpful and nice!