フォレストリゾート ホテル城山 (Hotel Shiroyama)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

部屋はリニューアルされていて気持ちがよかった。食事も満足しました。 屋上の展望ガーデンが地面が濡れていてスリッパでは入れなかったのが残念でした。 駅近で荷物を預かってくれたのが助かりました。

スタッフの対応がとても丁寧でした！

駅近で、便利。食事も美味しく頂きました。無料で落語が聞けてラッキーでした。値段の割に全ての質が良くて満足です。

お部屋は綺麗でベッドプラス和室タイプ➕露天付きで､とても良かったです。建物自体はそんなに新しくは無いのですが､館内はとても綺麗で､改装の質も良く､引き戸などはストッパーがしっかり効いていて､閉める際の音も静かでした。トイレも清潔&クリーン、洗面も二基並んでいて､家族は感動。ドライヤーやコテなどは､娘の大好きなメーカー品で､娘もご満悦。エアコンもとても強力で､37℃の外気温でもお部屋は快適。夕飯も部屋食で家族団欒を満喫出来て､夕食の内容も申し分無し。ただ若干量は多めで､残食を嫌う我が家はちょっとキツかったです。隣にコンビニ物あり､好みの飲みたい物も､気軽に調達が出来､氷のサービスも業務用製氷機から､頂けたので､全く不自由はありませんでした。 　今年は4ヶ所温泉に宿泊しましたが､このホテルはとても快適でした。

We stayed here with elderly parents. It’s very close from the station and easy to find. The man (sorry I didn’t get his name) at check-in was extremely thorough in explaining everything and friendly yet professional. We had a private bath in our room, but mainly visited the main baths. I didn’t realize they had this “Radon onsen” which had many health benefits. The dinner was HUGE and amazing. The breakfast was just was good. The service was great, too. The coffee in the lobby was also great. WE WILL DEFINITELY RETURN!! Thank you so much for the wonderful stay :)

とても清潔でバリアフリーの部屋だったのでよかったです。

Amazing Japanese food, traditional Japanese style hotel.

This accommodation is mixed good and bad. There are a few things that I was very happy with! It is only about a 5 minute walk from Yugawara JR station, the room itself was very nice (we booked a traditional Japanese style room) and in it there were hot water facilities for tea, private bathroom, AC and TV. The onsen is obviously brand new and is a very high standard. There is the option for private onsen which costs about 2800 yen for a 45 minute session and I would recommend it! There are a few things that were poor however. There was construction work ongoing during out stay which we were not told about either when we booked or at check-in. It seemed to only happen between 9am and 12 noon however it was very noisy and it did certainly make the stay less enjoyable (we had to leave during these times as it was so noisy). The hotel is very hard to get in contact with. They do not respond to Expedia messages and do not have an email. They only have a Japanese speaking phone number which proves a little difficult to communicate. Check-in isThis accommodation is mixed good and bad. There are a few things that I was very happy with! It is only about a 5 minute walk from Yugawara JR station, the room itself was very nice (we booked a traditional Japanese style room) and in it there were hot water facilities for tea, private bathroom, AC and TV. The onsen is obviously brand new and is a very high standard. There is the option for private onsen which costs about 2800 yen for a 45 min

In here they treat you like a royalty, the staff @ the front desk spent so much time prepping us for a ryokan experience and helped us how to wear the kimonos the proper way. He also helped us to find the best sushi place for our kids (Japanese authentic one) set up our taxi ride to and from hotel and they even made the reservation for us. Not to mention they have the best hot baths and spa in-house.

The hotel provided us baby tub in the room and also baby crib during our breakfast so we could enjoy breakfast. A nice experience for our first time ryokan with 2 month old baby