ホテル エデン - ドーチェスター コレクション (Hotel Eden - Dorchester Collection)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel staff was so helpful and kind. They went above and beyond! Hotel was incredibly beautiful we stayed for Christmas 🌲

Outstanding service in a beautifully appointed and immaculately maintained property. Loved the views from the 6th floor dining room. Francesco and Dimitri were standouts as gracious servers at breakfast.

Truly luxurious and staff are so welcoming

From the moment we arrived, we were greeted by the most welcoming staff. The hotel is immaculate, the rooms are spacious and *extremely* clean. I’m a neat freak and have to say this room and the cleaning ladies did not disappoint with their attention to detail in making sure the room was always clean, towels replaced and everything neatly folded in its place. We travel with a lot of outfit options and the closet space was perfect. There are two full closets with lots of drawers and a ton of space to store your belongings. The rooftop restaurant where we ate lunch when we arrived, was superb. Pricey, as expected, but outstanding. The same restaurant offers breakfast buffet in the morning and that was wonderful as well. Nice selection of fresh fruits, cheeses and charcuterie, as well as many fresh bakery items, eggs, etc. Don’t even get me started on the service level. Every single person that works for the hotel, was absolutely wonderful and pleasant. Everyone smiles, greets you and treats you like you are the most valuable customer. We travel a lot and love good food and great service, this by far exceeded my expectations! The concierge team was awesome and beyond helpful - I give them 10 starsOh and lastly, I must mention - the rooftop bar was superb for drinks and they serve beautiful hors d’oeuvres and olives/chips to accompany your drinks. The bartender made us the best cucumber martini! Anyways, if you are coming to Rome and want 5-star hotel service, look no further!

It was a fantastic experience for the entire stay of 4 nights. The Only thing we would like to suggest is that the toilet and bath tub area needs a door to keep some privacy.

Great location, outstanding hotel and excellent service

Lovely hotel, well situated, staff couldn’t have been any nicer. The bar has great cocktails. The bed was so comfortable. Couldn’t recommend more

We loved everything about this Hotel! We absolutely cannot wait to come back!! It was next level and we loved the staff!! Great location too!!

The sixth floor restaurant on our final evening was a disaster. The Wine as listed,for which we waited 15 minutes, come before we were told it was unavailable.We asked if lobster on the menu was available and assured it was. We waited twenty minutes before being told it was not as well as the mushroom dish on the menu.Apart from the starter the rest of the meal was inedible as it lacked presentation and was overcooked. The dessert was availble on a table and one had to fetch it ourselves,we declined. Finally we asked for a Macallan whiskey and we were told it had run out of stock. I asked the staff of the restaurant manager to come but he never arrived and hence I went to reception and spoke to the Hotel management. They then refunded part of the meal and aplogised profusely.

Excellent stay.