トラン アン フラワー ホテル (Trang An Flower Hotel)

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The check-in was difficult as the owner of the hotel wasn't able to communicate in English. She used a translator device but it was limited to communicate properly. Especially, when she tried to explain the rule that we are only allowed to use one of the two beds in the superior double room we booked, it was so difficult to understand. In my entire life of travelling more than 30 countries internationally, I have never experienced such a rule (oh, I guess a cheap youth hostel bed in a shared room could be an exception). We asked for a late check-out and were willing to pay for extra four hours. On the day of check-out, we asked for 10-20 minutes more but she refused excusing for other customers coming in. We ended up waiting in the lobby where there is no AC for about 30 minutes to be picked up. It was 36 C. The hotel is also home for the owner's family, which is fine. But most of time, there is no one in the front desk. We also noticed that the owner entered our room without notification. The neighbourhood where the hotel is located in lacks food options. Most places don't have English menu and we couldn't communicate with the restaurant staff properly. The Ninh Binh is an interesting place to explore but I don't recommend to stay overnight, especially the area and this particular hotel. If you are fluent in Vietnamese and familiar with the food culture, I am sure you wouldn't have problem. The hotel and the owner would be reasonable for you.

clean hotel with modern furniture in room, comfy beds, but almost no service- barely anyone ever at the front desk, room was clean to start but never cleaned during stay. very few places to eat right close - wasnt terrible but wasnt fantastic... price was decent.

The room is very clean and large. It is situated around a residential/commercial area so it may get noisy with kids, etc. Short walk across the street to Hoa Lu Old Quarter and Walking Street with restaurants and cafes.

Very good 👍

Very unprogresssional.Kept trying to shake us down for a higher price after we had paid for the trip months earlier. It was actually really bizarre and made our whole trip really uncomfortable.

The hotel was clean and at a good location. The front desk was not staffed all the time. When we arrived at the hotel we had to call a number and they gave us our room number and the Key/Card was left on the front desk, which we found unsafe.

The staff at the hotel do not speak English but they use a Travis Translator to communicate and it worked well. The rooms were big and clean but there were very limited options for dining and shopping in the area.

I slept best here compared to many other hotels/cities I visited. Coming from Hanoi, the room was huge, cleaned and spacious. Few things showed wear and tear but otherwise great. The owner was friendly and welcoming. The other staff, an older gentleman was a bit slow either misinformed or lackluster. The rental moped was old but it did the job getting us around the area. Ninh Binh is lovely to ride moped. Wish I could stay longer.

No hot water for morning or afternoon showers, may have restricted or may not have big enough hot water tanks - cold showers were difficult

I had a great experience at this hotel. Nice, clean rooms and a great, helpful staff. Try to get one of the rooms with a balcony because those are the best!!!