ダイアナ ハイツ (Diana Heights)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I did not use the spa.

As vlogger 'Andrew traveled There' on YouTube shows, this hotel has it all! The most hospitable staff, very perfect delicious breakfast, lunch, and dinner buffet, comfortable, cozy and clean rooms, pool, gym, amenities etc.,also convenient area near the Cochin airport also with Indian street food around area like banana fritters and chi tea just blocks away, nice tuk tuk and taxi services, and the guest / residence were also very friendly, and it was fun to enjoy a snack or beverage with them at the other restaurants on site at this hotel. Decent price for a fun, comprehensive hotel. Good experience and fond memories of my stay there, and the staff was so helpful and nice. And the Indian paradise of the state of Kerala. Hope to visit again!

Staff are very helpful

The location was close to Nedumbassery airport though it is about 3 km away from the terminal.Well maintained,ample parking space,courteous security,front desk and house keeping staff.Room was well maintained especially bathroom.Bed linen were clean and smell was fresh.They have a pool and spa which was not used as our stay was only for hardly a day.Food was okay,but you have several nearby options in and around the airport as well.Getting out of the property drivers should be careful about the signal as we directly enter a main junction with reasonably busy traffic. Front desk staff Aishwarya,took us through the check in without any delay and offered a welcome drink. All together it is a perfect short stay for families utilising the airport services either for picking up or dropping your near onesat the airport and taking time to stretch out and relax before you go back to your original destination.Hotels and Expedia together gave a great rate for a day which made the stay cool and comfortable and we were three adults in a room and managed with 2 beds though they offered extra bed.

Very nice and clean place, for a great value. A bit far from the main city, but if you’re just coming out of the airport and need a place to stay, this is where it’s at! Shower is awesome!

Well equipped spacious room useful shuttle to airport Cleanliness issues resolved after just one phonecall Swimming pool pleasant Staff very helpful

Not a luxury hotel. Rooms tired and facilities basic. Scruffy pool outside, at front of hotel, next to car park, should be filled in. Day time reception staff not forthcoming. Half board not explained. No information in room. Had a meal off a shortened menu, buffet not offered but being prepared. Airport shuttle good, once system understood.

Very goid place to stay. Close to airport. Easy access to public transportation. Very nice food in restaurant. Beteer for conferences

Rooms are well maintained.. trained staff. Could have add some more food items for break fast . Cos the amount paid for the room is comparatively higher .

First of all, this is a reasonable hotel for the price and suitable for an overnight stay before or after a flight. In most places, this would be a 2 or 3-star hotel. We found it to be clean but many of the facilities listed simply do not seem to exist. There have obviously never been any plans for a poolside bar, for example - the pool was small and only had one sun lounger - I couldn't even see where they could have set up a bar. In fact, out of the three bars advertised, there appeared to only be one "executive" bar, which was closed the whole time we were there. In fact, there is very little in the way of entertainment. We had mixed experiences with the staff. There was a general lacklustre approach dealing with guests, but we found the staff in the restaurant quite pleasant. For example, we had booked the larger "executive" room. When checking in, we were given the cheaper "deluxe" room. In fairness, this could have been an innocent mistake as we'd only placed the booking with Expedia fifteen minutes earlier. When we asked at reception to change, we were told we could have the executive room if we want "but there isn't much difference". If so, then why charge significantly more? When we got the room, it was much bigger than the deluxe so it really felt like they were reluctant to give up one of these rooms. Generally, most of the staff struggled with comprehending our English and, if they really want to give 5 star service, a lot more training is needed.