バンセーン ヘリテージ ホテル (Bangsaen Heritage Hotel)

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We stayed in the two bedroom villa. There were 5 of us. Villa was clean, and hotel staff very accommodating. However our first villa was extremely outdated and needed to be renovated. The wood floors were very nosiy because they were old and not maintained. The beds were also hard. We had a missing shower curtain as well. We stayed 3 nights. The hotel staff was very accommodating and moved us to a "newer" villa after day 1. It was in slightly better condition than the first. You can see the potential of the hotel grounds are beautiful, however the property is so large it seems they are not able to maintain properly. Since the villas are so far from the hotel lobby/pool and restaurant, they offer pick up and drop offs thru hotel golf carts ran by the hotel staff which is convenient and they are very quick to pick up when you call the front desk. I would love for the grounds to be maintained as it's a really beautiful location, just not kept up to date. Today it looks as if the hotel villas have been deserted and no one is occupying them. At night it felt like we were the only family in the villa section. It was a bit creepy, like a scary movie. Perhaps the rooms in the hotel building sections were more up to date and that's were most of the customers were lodging.

We love staying here! Great for small children

Very nice, great location. Only negative was the swimming pool was cold.

Not worth saying for such $ amount, room didn’t have even a complimentary water, hotel staff could not even with currency exchange & the area is too remote with no money changer in the vicinity after official Banking hour. It’s mostly for local people but over rated by booking tools

The resort is big including many different types of accommodations as well as a small water park to entertain children. However, we do not recommend you to choose our room, since it is quite out dated and lots of unclean spots. The airway is dusty, the mini fridge is not cold and water inside and the bathroom facilities are quite old. Also, the air conditioner’s engine is outside the room which makes noise all the time.

Wonderful, attentive staff. Good WiFi across property. Amazing breakfast. A/C amazingly cold with dehumidification.

Excellent facility. Has everything you want. Great location to restaurants and the beach.

The hotel was clean and our stay was comfortable. The staff was great. The only thing that was different was the layout of the bed on a platform to accommodate more people if necessary, however the switch controlling the lights was a bit awkward.

The room was dirty. AC was hot and you can not contact the hotel at all. No customer service or help.

The rooms were dirty, ac was broken, and I could not call the hotel. No one answers. No one calls back. Terrible customer service by the managers.