ホテル ソフィテル パリ ボルティモア トゥール エッフェル (Sofitel Paris Baltimore Tour Eiffel Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Amazing experience, excellent place

Everything was amazing traveling with family.

Best hotel service we ever received in our many travels!

N/a

Awesome

Enjoyed our stay. Wonderful staff.

Amazing property and very well maintained. Staff acutely helpful and pleasant. This was our first time in Paris with 3 families and we have one of the Best time.

Here’s a balanced version that acknowledges the positives while preserving your criticism: My room had a strong old, musty smell when I first entered, which was quite disappointing for a hotel at this price point. I was also downgraded to a lower room category without any prior notice and have still not received a refund or rate adjustment, despite the significant nightly cost. At the bar, despite the lobby and bar being virtually empty, the bartender advised that the entire area was reserved for the FIFA game and could not accommodate guests. When the game began, no reserved guests appeared, so I chose to leave on principle. The experience reflected poor communication and a level of service that fell well below the standard expected from a property in this class. On a positive note, breakfast was excellent, with a great selection and high-quality food. The restaurant staff were professional, attentive, and genuinely welcoming—they were the highlight of my stay.

We stayed in two different hotels in Paris during our trip, and this was our favorite one. It was very clean, great central location, quiet, the rooms were well done and well stocked, everything you would expect from a hotel of this caliber. My only drawback was that the staff was somewhat limited in their helpfulness, while they did call taxis for us and make good recommendations of spots around the city, there were little things like we had to specifically ask for help with our luggage during our stay rather than it being grabbed for us when we were leaving the property. All in all, a great experience.

The only problem was check in. If you were a rich foreigner you got a room immediately. Two women from America waited 2 1/2 hours for a room. Not thrilled with reception people. Wouldn’t acknowledge you were waiting at all.