ンゴ ハウス 2 ヴィラ (Ngo House 2 Villa)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This was a very disappointing stay, and I’m writing this so other travelers don’t go through the same issues. The room was nothing like the pictures shown on Expedia. When I raised this and requested a room change, the property manager was rude, careless, and unhelpful. Even after I clearly showed three major problems with proof and photos, the manager acknowledged the issues but then asked for almost triple the price to change the room. Instead of resolving the problem, they gave multiple excuses for two straight days. I requested a cancellation on the first day itself, but it was ignored with the excuse that they had a tiring day with work and kids. The next day, they said cancellation was possible, but by then I couldn’t proceed because I already had multiple tours booked for the following day. I’m spending almost two months traveling across Vietnam, and this was the only and by far the worst experience I’ve had across all my stays. That’s why I’m deliberately taking the time to write this review. This property does not meet the standards of the 8+ rating it currently has, and I would strongly advise travelers to be cautious before booking.

really pleasant stay and friendly owners. thank you :)

Nice pool to cool off in. secured. Staff is very helpful.

Location is very convenient, walkable to Old Town.

This place and specially the owner are horrible. To avoid if you are old as they do not have any material in case of heart attack. They complain if you made spots despite the fact that they are changing the sheets every 3 days. There are rats in the courtyard. They may forget to clean your room. They refused definitely to indicate the tourist office. They give wrong indications if you ask something. They push to leave before checking time.. And when they say there is no one at the reception it means that they stay all in an other place so you will be alone in the place with the rates...

i was given a room on a different property

Clean & comfortable

My room was really cute and comfortable. The small fridge, kettle and desk were great. It was really nice to be in a quiet area, but still very walkable to visit the sights of the old city

Great stay and staff were helpful with coordinating laundry and luggage storage and transport.

Our stay here was fabulous, the owner was really helpful and knowledgeable regarding places to eat and visit. The location was close to the old town. Our breakfast was delicious, this was homemade by his mum each morning. We all really enjoyed our stay here.