ホテル チボリ (Hotel Tivoli)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Good location for our situation

Good hotel for traveling up and down the autostrada. Walking distance from a few cafes, pizzerias and a shopping mall. Great value. Above average breakfast.

Great place

I booked this hotel because it had decent reviews when I booked it (February 2024) and it had a really nice looking pool that my family was excited to use at the end of our 3 week vacation in Italy. Unfortunately, when we got to the hotel it was in a very distressed, ugly and dangerous looking area (surrounded by abandoned buildings with broken windows), a defunct supermarket, and almost no restaurants. When I checked in, I think I was the only person that was checking in that day as my reservation was the only one in the receptionist’s folder, I was told that the parking was free but that the pool would cost a lot of money/person/day to use. This was not disclosed in the Hotels.com listing or anywhere else, and would have been the first reason I rejected this hotel. The bad neighborhood and scary neighboring buildings would’ve been the second reason not to book, if that had been disclosed. Staff was very nice, breakfast was plain but functional with decent staff, the room was clean but so very old, the bathroom looked clean but with mold in the grout, and the beds and pillows were almost unsleepably uncomfortable. We accidentally left an insulin vial in a cooler in the refrigerator and I could not get anyone to answer at the hotel to find out if they were holding it or if I could have it sent to me, and they never notified me. I am horrified that I was charged anything for this stay, and even more distressed that it was so expensive for such a terrible experience.

I booked this hotel because it had decent reviews when I booked it (February 2024) and it had a really nice looking pool that my family was excited to use at the end of our 3 week vacation in Italy. Unfortunately, when we got to the hotel it was in a very distressed, ugly and dangerous looking area (surrounded by abandoned buildings with broken windows), a defunct supermarket, and almost no restaurants. When I checked in, I think I was the only person that was checking in that day as my reservation was the only one in the receptionist’s folder, I was told that the parking was free but that the pool would cost 25 Euro per person per day to use. This was not disclosed in the Hotels.com listing or anywhere else, and would have been the first reason I rejected this hotel. The bad neighborhood and scary neighboring buildings would’ve been the second reason not to book, if that had been disclosed. Staff was very nice, breakfast was plain but functional with decent staff, the room was clean but so very old, the bathroom looked clean but with mold in the grout, and the beds and pillows were almost unsleepably uncomfortable. We accidentally left an insulin vial in a cooler in the refrigerator and I could not get anyone to answer at the hotel to find out if they were holding it or if I could have it sent to me, and they never notified me. I am horrified that I was charged anything for this stay, and even more distressed that it was so expensive for such a terrible experience.

Great. Staff could not have been nicer.

Comfortable overnight stay. Outside the hotel is dirty and unattractive. Happy to move on.

Nice friendly hotel. Receptionist was welcoming and helpful. Breakfast was basic but enough and for the price we paid we were very happy!

Called to request cancellation because our ferry to mainland Italy was cancelled. Was advise that the cancellation would be enacted, but the credit card charge was posted anyway. Not very sensitive or considerate.!!

The photos make the place look alot nicer than it is. It was probably decorated last possibly in the 80s. Pool is nice but was all closed and no beds out. Breakfast was basic. Room only had a small old shower cubicle. No plug sockets by the bed which is annoying as needed to charge phone at night and it has an alarm for the morning. Had to wait until 3pm to check in even though there was possibly only 3 rooms booked in the whole hotel. Area was an industrial estate. Sheets were so thin I could see a hair underneath them on the mattress