箱根湯の花プリンスホテル (Hakone Yunohana Prince Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Room had great view Amenities and staff excellent

Good location and good food

We had a pleasant stay overall. The hotel was clean, well-maintained, and the staff were friendly and welcoming throughout our visit. However, we were very disappointed to learn upon arrival that the onsen facilities can only be used by guests without tattoos. This restriction was not clearly disclosed during the booking process. One of the main reasons we chose this hotel was to enjoy the onsen, so finding out that we could not use the facilities after arriving was frustrating and significantly impacted our experience. We understand that tattoo policies may be common in some places, but this information should be clearly communicated before guests make a reservation so they can make an informed decision. Had we known in advance, we may have chosen different accommodations.

Beautiful gardens and traditional Japanese rooms. Onsens are wonderful. Staff were very friendly and helpful. Only problem is that the hotel is quite isolated, so you must rely on the hotel shuttle to drive up/down from the local bus route. Other than the hotel restaurant, there are no other restaurants/convenience stores anywhere close (15-25 minute bus ride away). Not many taxis in the area either.

It is a stunning property with a great onsen attached

Amazing stay! Beautiful! From the room to the hotel itself, it was so great.

The

It is a nice property. The food is why we are not rating it a 5 overall.

Room was spacious and gorgeous. Dinner was absolutely delicious. Staff comes and makes your bed for you while you’re at dinner. Golf course was super fun and beautiful.

The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop.