箱根湯の花プリンスホテル (Hakone Yunohana Prince Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We had a pleasant stay overall. The hotel was clean, well-maintained, and the staff were friendly and welcoming throughout our visit. However, we were very disappointed to learn upon arrival that the onsen facilities can only be used by guests without tattoos. This restriction was not clearly disclosed during the booking process. One of the main reasons we chose this hotel was to enjoy the onsen, so finding out that we could not use the facilities after arriving was frustrating and significantly impacted our experience. We understand that tattoo policies may be common in some places, but this information should be clearly communicated before guests make a reservation so they can make an informed decision. Had we known in advance, we may have chosen different accommodations.

Beautiful gardens and traditional Japanese rooms. Onsens are wonderful. Staff were very friendly and helpful. Only problem is that the hotel is quite isolated, so you must rely on the hotel shuttle to drive up/down from the local bus route. Other than the hotel restaurant, there are no other restaurants/convenience stores anywhere close (15-25 minute bus ride away). Not many taxis in the area either.

It is a stunning property with a great onsen attached

Amazing stay! Beautiful! From the room to the hotel itself, it was so great.

The

It is a nice property. The food is why we are not rating it a 5 overall.

Room was spacious and gorgeous. Dinner was absolutely delicious. Staff comes and makes your bed for you while you’re at dinner. Golf course was super fun and beautiful.

The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop.

Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting.

I am glad I choose this hotel, it made us feel so pampered ! the room are great,we loved the Japanese traditional style room,that is one reason I picked this hotel. the area is a bit remote but with shuttler service that hotel provide, it work out very well. the Onsen was two thumb up,my and my two daughter enjoy the serenity every night,felt relaxed and rejuvenated.wish we can stay there forever. all the staff are very friendly and helpful I also really apricated their pronto attitude and the efficient manner,you asked an extra towel,in a second their are right at your door. I added the breakfast in our stay and it was a really nice experience too! we will stay there again when we go back to Hakone