サラ レジデンス、ナクラ (Sara Residence By Nakula)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Nice ambience

Staff were very nice and room was clean. Pool didn’t work the last 2 days there and made things abit harder with kids as they wanted to swim

The staff is very very courteous, knowledgeable and friendly. They make you feel at home!!! I would recommend them to anyone!! 👏💯👍

Rundown & dirty.

Booked total 6 units for 5 nights for 21 pax for family wedding. Caught 4 rats in 1 room on day 1. Housekeeping laid traps & poison around which stank room. Traps caught lizards but hsekeeping failed to clean daily. Rats lived in roof areas squeaking at nite. Found dirt & ketchup package under sofa. Stale rotting food found in kettle. I asked for refund on day 2 of our stay for only the rat infested room (not all rooms) & manager Stephanie said it was no issue for refund & to put our request thro booking app which is the right procedure in order to process the refund. But she didnt respond to affirm the refund until after our stay was over n checked out then said it was declined. So she lied, knowing we had a busy wedding holiday schedule for a big group & difficult to move to another place on shoet notice. But worst of all, it is bad unethics to lie. I do not recommend this place under any circumstances. Poor show of integrity.

Very lovely staff

Clean and tidy place. Friendly staff. A bit further away from the main busy areas of legian which makes it quieter.

We loved this accommodation, very clean, rooms were great, staff were super friendly and helpful. The only complaint was the noise of the street. The rooms could also use block out curtains

Mother and adult daughter stayed here for 10 days. Staff were amazing and helpful. Enjoyed the pool, good sized rooms, furnishings were a bit dated. Restuarant was great. Easy to book and great food

The hotel was located very centrally...could walk to grocery, atm restaurants and spa. Staff was amazing and rooms were comfortably with good WiFi....definitely recommend!