ホテル シンポシャム & スパ (Zakrzowek Residence)

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The location is out of the way but with easy transit connection. We had to reach out on WhatsApp to get the door codes. We chose it for parking but host at first did not give us a spot (had to ask). The Wi-Fi was surprisingly not functional and the TV cable was unplugged behind a chair. Otherwise it was clean and comfortable. The staff was super responsive on WhatsApp, though, and tried to help with the TV (which we sorted out after all, though after missing a chunk of a World Cup game).

The only issue was flaky Internet via their provided wifi networks.

Very comfortable and clean room. Management resolved the internet problem early the next morning. Very happy with our stay! Would definitely book to stay here next time!!

Досить великий готель, який станом на березень 2024 року знаходиться в стані ремонту і оновлення. Пропонує власні СПА-процедури. Близкість до дороги А4 у поєднанні із власним паркінгом, який прямо біля дверей готелю, робить його зручним для подорожуючих автомобілем. Номери ще тримають в собі колишній шарм 4-х зіркового рівня. Враховуючи бюджетну ціну, оцвнюю твердо на 4 із 5. .

Nice clean, comfortable room. Very reasonable price.

The staff not friendly, no eye contact. Room too hot. Bed topper covered in plastic so not comfortable. Help your self to the mini bar but was empty. Far out from centre but tram was close to hotel. Came back to hotel at 10pm & bar shut. Hotel dark as not all the lights were on. At least 20 mins on a tram from centre. Didn't check out Spa as left after 1 night & booked another hotel for next 3 nights. When booking out was not asked why we were leaving early.

The hotel is very dated, breakfast was shocking, very limited, toaster broken and one morning the electrics failed and breakfast room was in darkness, staff very unhelpful

Staff all nice, hotel very clean and a very good breakfast.

Dated and drab. Breakfast was excellent. Didn’t get to try the facilities ie swimming pool or spa because we were moved to another hotel for our last night. Apparently they have done this before. Disrupted our break, new hotel knew nothing of our transfer and made us wait over an hour whilst they sorted it out. It was further out of the city, in fact double the taxi fare. However, was nearer the airport. I wouldn’t stay at the symposium again, and would look for somewhere nearer the city centre.

I chose this hotel as it looked comfortable, with good facilities (spa, pool, etc) to help me relax during my stay in Kraków, which was for business purposes. It is located inconveniently, very far from the old town centre in an area with no restaurants, but I was aware of this when I booked. I would urge any potential guest to consider the following before choosing this hotel: - The swimming pool is tiny, you can barely do more than sit in it - Pool and spa are unavailable in the morning, and the service was surly - The restaurant has a v limited menu and closes at 9pm - The bar closes at 10pm - Wifi only works on the ground floor, not in the rooms - No tea/coffee making facilities in the room - Antiquated cathode ray tube TV with few channels, none in English (I got by with Spanish) Sadly this was a very disappointing experience, the first time this has happened with Expedia.