Sarena de Muro Resort Mallorca, part of Destination by Hyatt

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel is beautiful and the pool amazing. Our room was immaculate. I wanted to especially recommend the kids club, led by Carlitos. Our kids (8yo boy and 6yo girl) absolutely loved the kind and friendly staff and the wide variety of arts and crafts. The week's schedule was so thoughtfully planned. This was the real highlight for them. They lined up each morning waiting for it to open. :-)

The resort was stunning. The pool and beach were very nice. The staff for the breakfast buffet were excellent. The bar service was poor at best. Front deck gets an F- And while we appreciate the open air concept there is a lack of air condictioning in rooms.

Highly recommended

Stayed in suite: strange & cheap furnishing, very limited storage space, bed linen changed just once a week (only after our request), very limited choice of TV channels. The only lift in our block 3 was broken for last 4 days out of our 7 days stay. We paid for half board: breakfasts are just adequate, buffet dinners are terrible - we had to eat in restaurants outside this hotel. I don't think we will ever be back there again.

Beautifully maintained and friendly staff. Nice access to the beach and pool.

This property was a gem. As of June ‘26 this is a newly remodeled property. Suites as huge and have plenty of space for a family of 4 or 5. Everything from the room entertainment to the bathroom was spotless. The lobby and restaurants are amazing. The staff were extremely friendly and always willing to help. The pool, beach, and outdoor restaurant were also in great condition and had great options. This felt way nicer than equivalent properties in places like Cabo, Maui, or the Caribbean. The location of the property was great, it’s not in the middle of a city which gives you a bit more space at the beach but you are still a 15 min drive from Alcudia which is a great little town for dinner.

The hotel looks nice, and that’s pretty much where it all ends. My room was very dirty: there was a dead moth next to the bed, a dirty pillowcase, and a towel with makeup stains still on it. When I complained, I was asked what could be done, so I requested a sea-view room upgrade. I was told the new room was ready, moved all my belongings, and then found it was smaller and overlooked a parking lot rather than the sea. The hotel provided a complimentary alcoholic drink, which I do not consume, although they did replace it with something else. I then asked to move back to my original room. Housekeeping did not clean my room until the third day of my four-day stay, claiming I had the "Do Not Disturb" sign up. Given my earlier complaints, they could have knocked or asked if I wanted service, as they eventually did on the third day. Even then, they left another dirty towel. The bathroom also had a strong fishy smell. After I reported it, a maintenance worker poured a chemical down the drain that caused a headache-inducing odor. The fishy smell remained the next day, and no follow-up was done. I was put in contact with someone named Anna when the issue started. But she only met me on the last day, she met with me to discuss the issues and trying to chat. During the conversation, she made excuses for the dirty towels, saying makeup can remain on them after use. However, I fail to see why a supposedly clean towel should still have visible makeup stains on it. Offered water gift.

Excellent location. Wonderful staff, we will be back

Andrew was particularly helpful in navigating our stay. I do wish that Netflix worked on the TVs though!

Very clean and friendly hotel. Beach umbrellas are privately rented out for the day and not included.