デザイン-ホテル JAMS (Design-Hotel JAMS)

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The hotel was advertised as being Wheelchair Accessibile which was important for our stay as my wife uses a wheelchair. We did also indicate as part of the booking we required step free access from the street to the room, although we did not receive a message in response from the hotel we did not consider this an issue as we had been clear with our requirements. Upon arrival at the hotel we were greeted by two steps from the street to the reception, after struggling to lift my wife up the two steps to the entrance we were greated by a member of staff on reception who seemed to find our struggle amusing judging by the snigger on his expression. We did check in but only so we had somewhere to sit for an hour whilst we found another hotel to book which was fully accessible. I appreciate that from a Hotels.com point of view accessible may not include step free access from the street to the room, but I feel as though the Design Hotel could have averted this situation if they had bothered to reply to our message upon booking. I can only infer that the staff of the Design Hotel group just don’t care about their guests and find it unnecessary to respond to their messages.

Hotel JAMS is a gem. Close to main action (centre) but away from tourist chaos. Staff were amazing and room was spacious. Love the music artist theme, art and quotes for each floor. Speakers and record player in each room were excellent entertainment!

Nice hotel that’s a bit older, but well-maintained. Conveniently located

Super clean, great location, comfortable. The shower was next to the bed, unusual but fine! Annoyingly, housekeeping turned off the fridge every day, and there was no aircon, but the fan was pretty good. We didn't get a chance to try the on-site restaurant, but the menu looked great! Overall, I would recommend - I'd happily stay here again!

Lovely staff, clean, easy walk to centre. Lovely bar and restaurant food. Cool vinyl collection to browse and borrow.

Great spot in a cool neighborhood with so much in walking distance!

this is a really cute boutique hotel. The staff was excellent, the neighborhood is terrific, and the rooms are really funky. I would definitely stay here again.

We had an excellent stay. Wonderful hotel, clean, tidy, very helpful staff and the hotel is in a really good location. Rooms were excellent, each one with a record player and access to some great Vinyls in the reception area. Beds were comfy and rooms were well laid out. No air conditioning, which was tough during our stay during the heat wave, but staff were happy to provide fans or Aircon units if available. We were within short walking distance to Deutsche Museum and the hotel is very close to the No.17 Tram that took you into the centre of Munich. About 5 min walk from RosenheimerPlatz station that is direct to Munich airport on the S8 train. If you like running there’s a really great 7k+ route along the river and into English Gardens from the hotel, map provided at reception. Thanks to everyone at Jams

Everyone at the front desk was very helpful especially Maggie and Tuni

Cool, music-themed hotel in a great location. Just jump on the tram (steps away) and you can be in the city center in minutes. Surrounding neighborhood is cute.