オーク ツリー エメラルド スマラン マネージド バイ アスコット リミテッド (Oak Tree Emerald Hotel & Conventions Semarang)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel was old, far different from the pictures on website. Found spider web in all corridor lights, all the way to bathroom lights. Moved bed aside to pick up dropped items and found nightmare of dust and dead roaches. Requested some cutleries and sauce (kecap manis) from the hotel and never heard anything back from the staff ever. Safe to say, I wont be going back to this hotel.

The airport pickup I arranged the previous day never showed up and they seemed to not even remember talking to me. Also, same day laundry does NOT mean same day, which gave me difficulties. The food in the restaurant was delicious! The room clean. The staff friendly and helpful, aside from communication difficulties.

I wanted to try this hotel based on location. Beautiful setting away from hustle of Indonesia never ending traffic. Unfortunately towels were thread born, no hair dryer, soiled upholstery, bad lighting. I rate it mid level that needs updates. Not luxury. Staff was nice but spoke little English. I go to Semerang for business but try to sneak in some leisure down time. This was not the place for me.

So we arrived, checked in and had a shower to go out and look at the city and surrounds. Got back and went to get into bed, and found stains and hair mixed together stuck to the sheets. After trying to use the room phone to call reception we went down to find they were chatting and had the phone off the hook sitting on the desk. Staff offered to change the sheets, we suggested to change the room. Very disappointed with this.

I like such a resort hotel even in the city. But it's sorry that the building its self is old.

Nice view, we can see Semarang City. Bathroom not good.

Bad wifi and far from malls. Overall very good. Nice breakfast, gym, rooms and free shuttle.

Hotel staff was very polite and accommodating. Late check out was not a problem. I vacated my room at 17.30 without any extra charge. Restaurant needs a bit of attention and few more dishes need to added to room service menu. I enjoyed my stay thoroughly and going back in September.

I was not convenient with products such as soap, shampoo and conditioner, they smelt bad. The water in the shower and washbasin was stuck, I am also disappointed with the cleanliness of the bath room.

I booked this hotel because it was affordable and it seems nice enough. Arriving there, it's obvious that the hotel is still new. Some parts of the hotel are still in construction or at least not built yet. The good thing though is that everything in the hotel is very modern, from the elevator buttons to the door entry way. Beware though, the staff are not that fluent in English and they are still new so a lot of mistakes are going to happen. They didn't booked me the right room, they said they arranged a shuttle but didn't and some rooms have a hard time with connecting to the wifi If you can live with that, I think you'll enjoy your stay.