ホテル エスペランサ (Hotel Esperanza)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Staff was extremely helpful, including holding luggage after check-out until later in the day and arranging transportation to the train station. Beds were comfortable. Be prepared to carry your luggage up a flight of stairs to reception upon arrival. After hours arrival was easy to coordinate. Had three rooms for our party - one of the rooms did not have very good AC, while the other two it was fine.

This hotel was super cute. The man at the front desk was very helpful and even gave us some local recommendations! There is a parking garage right next to the hotel where the staff were also very helpful!

Nice smaller run hotel off the beaten path but only one street away from everything you need. Great bed and they have great AC!!!

The room was extremely comfortable and as described. Runs a little bit colder, but comfortably so. The gentleman at front desk was extremely helpful and kind. Would have loved more access to water bottles, and didn’t love the charge for stains considering one of our towels was already dirty. Other than that, I have no complaints. Would stay again.

Front desk was great, very helpful. Air conditioning was nice and cold. Have a great stay!

very helpful staff and comfortable room.

It was clean and lovely except we were on the top floor, 65 stairs was just to much. We were aware that there would be no lift avalialable but had no idea getting to and from our room would be that extreme especially carrying luggage. We were offered help upon arrival but upon departure reception was not open yet, so we were on our own.

The property was in the perfect location for exploring the city. The air conditioning and room size were great. The man in charge is awesome as well. There are little amenities here and the stairs are daunting but otherwise it’s a great budget stay!

Super helpful and friendly staff

The receptionist was very helpful and knows the area very well. He gives recommendations of bus stops, convenient stores, points of interest around the area. He was kind enough to carry our bags upstairs as well as give us some water since we walked from the train station and it was very hot. Their AC was superb and made a lot of difference when we are resting given how hot it is in florence right now