ハンプトン イン マンハッタン - チェルシー (Hampton Inn Manhattan-Chelsea)

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~ Check in was seamless. ~ Had issue over Fourth of July weekend with AC on a day when it was 102 degrees outside. Manager Jessie immediately changed my room. ~ AC had not yet been turned on in the new room but remedied with a call to front desk. Was cooled to 74 degrees on my return an hour later ~The tub was slow to drain. Notified desk at check out. Betsy was very apologetic and sent a follow-up email addressing my concerns ~ One elevator was out so only one in operation. Never waited more than 2-3 minutes for the elevator even with it being down to one ~No microwave in my room even though it was advertised as having a fridge and microwave ~The AC was out in the lobby so it made sitting downstairs or in the dining area unbearable as the “feel like” temperature outside was 110 degrees on these days and they left the hotel front doors open for circulation. They did have fans blowing on the front desk Breakfast score ~ 6/10 Breakfast day 1 - Turkey sausage links, scrambled eggs, french toast sticks, watery oatmeal, bagels, cream cheese, blueberry muffins, toast, small apples, clementine oranges, 3 types of cereal Breakfast day 2 - Kielbasa sausage, roasted potatoes with green & red peppers, (NO eggs), watery oatmeal, bagels, cream cheese, blueberry, oatmeal & bran muffins, toast, small apples, clementine oranges, 3 types of cereal I chose to eat breakfast outside of the hotel each day. I have had better stays at this hotel. This one was subpar. I will be back though.

Very good hotel overall. The rooms were a little on the smaller side, but nicely arranged and appointed, and well-maintained. Staff was excellent, friendly, accommodating, and efficient. Hotel elevators also operated efficiently, important in a 20-story building. On the slightly negative side, lobby furniture was worn and really needed replacing, and breakfast experience was just okay, a bit crowded and congested. Hotel location is excellent, with lots of good sightseeing within walking distance.

Air conditioning was not work. They could’ve told us before we got there.

The staff all around was great. The first room they gave us on the 4th floor the a/c was not working correctly so they did move us to a room on the 12th floor. The room was clean. This would have been fine, but only one elevator was working and there was no a/c in the lobby or hallways. We had to wait up to 10 minutes or more just for an elevator to come. The included breakfast was mediocre at best. They ran out of certain items and did not replace them. The reason we stayed here was the location and that part was great. The management really needs to do a better job, as it is a great location. At this point I would not recommend it as a place to stay.

there was no eggs for breakfast by 9;30, bfast was until 10. otherwise rest was fine.

​Overall, I had a great stay! The location was excellent, the room was clean, and the AC worked perfectly. The staff was also incredibly helpful throughout my visit. ​Upon arrival, I noticed a slight leak under the bathroom sink that put some water on the floor. However, I called the front desk, and they had someone up to fix it within 20 minutes—fantastic, responsive service! Another plus for me was that the elevator key card system happened to be offline. While I know that's usually a "security" feature, it actually made it much more convenient for family and friends to visit my room without the extra hassle. I would definitely book this location again!

We didn't feel safe at all. Lost some cash money from our room as well. We have filed a complaint about the stolen items from our room but no action taken.

Clean

The room was very clean and comfortable. The hotel is also centrally located to all of the shopping in Chelsea

very nice staff