DoubleTree by Hilton Charlotte Airport

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The rooms had a terrible smell. Fishy! The carpet appeared soiled. Instantly affected my asthma. I complained and received a second room on the 3rd floor. Extremely disappointed!!! I was informed the first floor room booking received were usually reserved for pets and smoking. Neither applied to me. I will never recommend or stay at the Double Tree in Charlotte NC again. Unfortunately the three night booking had to change to one night booking. I've had feedback from others referencing Double Tree else where. The quality, cleanliness, room appearances declined tremendously from past years. I booked and complained to Expedia. I am currently fighting with Expedia for a refund for the remaining days I did not stay. I've had a booking relationship with Expedia for over 20 years and always received top notch customer service! I've never had a problem with Expedia should a situation like this occur until now!! Dispite Double Tree feedback, and a limited failed experience with them previously some years ago, due to the event in Charlotte and location, I chose the Double Tree over some of the other hotels. Never again!! Next event I will choose the best hotel for me even if it's a little further from the gathering.

Stayed here this week for a work trip. Staff was awesome, it was fairly clean overall but a few things stood out to me that were concerning- a large stain (something red or brown) by the door of my room, a similar colored large stain on the window curtain, and white crusty dirt (or something) on the handle of the shower. The shower also did not drain well which resulted in water pooling up to my ankles while I was showering. I could not really tell if housekeeping had been there or not, they would not make the bed or clean up anything but replaced my towels only, that might be a preference thing though. Otherwise was a fine stay, but I didn’t take advantage of any amenities as I was really only there to sleep.

Every was great staff Ann’s room was good

Great hotel

Driving up to the hotel was not a pleasing sight. There was a part of the awning that was not in tact. The hallways seemed to have water damage with the walls peeling in many places. There was also a smell of mold. Housekeeping came in to clean but only replaced towels and barely remade the bed. They didn’t even sweep/vacuum the bathroom floor, wipe down the desk or take the trash that was visibly trash. If my schedule wasn’t as busy, I would’ve booked a different hotel. I was there as a part of a conference going on for the week.

Room was clean, but you could smell weed in the hallways and outside in multiple places. Unfortunately that just seems to be the norm anywhere you go now. Room had been renovated but it was musky and warm despite the AC being on 68 when we got in there. Staff super friendly and nice though. Shower pressure was amazing!

The staff was great however the room was ran down and dirty, and had a smell of mildew. The bathroom walls had stains on them in the shower bathtub was severely stained.

This property is in disrepair. Shower heads, bathroom doors, etc need fixing. The cafeteria and transportation staff are very friendly and helpful. Front desk not so much.

The shuttle only runs every 30 minutes. The light at the restaurant flickers really bad and the service was slow. Everything else was okay.

Upon arrival the property was very impressed walking in the hotel, greeted by Ms. Jazz with a warm reception very polite and caring, knowledgeable about her job insured my stay was comfortable and informed me if I need further assistance please let her know. Ms Jazz should be commended on her job, now after staying at the Double tree in Charlotte I will make sure I will continue to use Double tree, being a combat disable retired veteran and member of the VFW Columbia SC our organization have our conferences at Double Tree ever year. That's another reason I choose the Double tree. Thank you