Hotel Excelsior Splendide

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Spectacular hotel! Staff went out of their way to make us feel welcome helped us with our request to freeze a gel pack to use for my back pain Wonderfully stay!! Would highly recommend this hotel!

Excellent stay perfect location very helpful staff. Pool was critical as we were there during a heat wave, there’s no bar at the pool though and hard to find drinks but staff was helpful getting us some ice cubes for water we bought in town. Key is super heavy but staff can hold it at hotel for you while you shop / dine / tour.

The location is fantastic. The staff are very helpful and the pool area is a great addition to cool off and relax after a busy day. The breakfast was good and the food across in hotel restaurant on the lake front is amazing for dinner. Beautiful views from the hotel room

Excellent hotel in Bellagio. Great value. We booked a room with view of the lake. It was so beautiful. The room seem to have gone some remodeling. It looked so much better than the pictures on Hotel.com. The AC was very good. It was so hot outside in the beginning of August. We look forward to going back to our room at the end of the day. The ferry gates were also nearby. I highly recommend this hotel.

I have been in Europe, France , Germany, Switzerland and Italy for 3 weeks and this was the very worst hotel, staff and amenities I've seen. The staff was not at all helpful , downright rude and obnoxious . They controlled the AC in the rooms from the office . I turn it to 20 C and 10 minutes later its at 33 C . Teh entire stay even after I requested 3 times for them to leave it alone. The last time I demanded, and they still did not listen. The management and staff do not care . They care about one thing and one thing only , MONEY. I will never ever Stay here again and I suggest no one else does either . Go somewhere else. There are plenty of choices in Bellagio.

I had a wonderful stay at this hotel. The staff were fantastic—so welcoming, friendly, and attentive throughout my visit. Everything was great overall, and I truly felt welcomed and well taken care of. My only small issue was that the shower was a bit too small. Other than that, everything was excellent, and I would happily stay here again!

the room is nice, but it does not have a fridge, which is needed during summer.

Check-in was easy and the room was always clean. The cleaning staff are excellent. It was warm in Bellagio the three nights we stayed and our air conditioner was not working properly. The fan could only run on low and not medium or high and was not able to cool, even with the shade down at night. The front desk staff stated that they didn't have any fans that we could use to supplement the air movement in the room. Breakfast was ok- there are better options around the hotel and food is reasonably priced. Same with coffee- I suggest getting espresso from another location. The best part of the hotel is the pool. It's in a nice location, there's some shaded area around the lounges and the water was blissfully cool. All that said, we would stay again as the heat is beyond the control of the hotel. The location is great, but I recommend coming off-season as it can get crowded with tourists.

Rooms need a little upgrading, AC was struggling and the mattress was closer to an ironing board. Breakfast compared to other hotels we stayed at was somewhat bland. Location was fantastic and convenient. Pool was a good added amenity to get some respite from the summer heat

The location is beautiful and we had a lake view room. Staff was very helpful. Sink drained slow in bathroom. We dealt with it but didn’t report it until our departure. Hotel dining immediately in front of the hotel and overlooking the lake was excellent as was staff. The lift(elevator) broke but they had it fixed within a couple of hours. The shower was small. Overall excellent hotel and would stay there again.