ホテル フィレンツェ (Hotel Florença)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Great staff great hotel, close to Belas shopping,

Its a good Hotel, breakfast was good, Hotel has been renovated and it is comfortable

Very pleased with all staff

Clean and comfortable room. Friendly staff. Good location

Excellent

Fuyez cet hôtel ce sont des bandits ! La semaine dernière nous sommes arrivé le matin de l’aéroport pour apprendre que nous n’avions pas de chambres disponibles pour cause de surbooking. Nous avons trouvé un autre hôtel 4 fois moins cher à proximité. Depuis je ne peux obtenir le remboursement par hôtel.com car ils prétendent qu’ils avaient des chambres ! De plus l’hôtel est mal situé, il n’y a pas d’eau chaude dans les chambres (informations de mes collègues) et il n’y a pas de piscine en fonctionnement, tout ça pour un prix exorbitant. Bref à fuir absolument !

Hotel horrível quartos mal conservados, sujos, café da manhã péssimo, sem condições de higiene, sem controle de temperatura etc… Água quente fiquei dois dias sem para banho

The rooms are comfy with necessary space for all your stuff, a/c was work fine, even its a 3 star hotel it's feel a bit more ranked. But the tap shower, need more maintenance and the mini fridge, isn't chilling at all. The water on swimming pool was cold, the sauna and jacuzzi were out of order.

Es muy util

Stayed in this hotel for my business trip for 8 nights. The hotel location and staff were good, check-in was fast and easy, staff was very friendly, but with limited English. However, the room and towels were not properly cleaned/maintained (there were hair remains in the towel fabric - it was disgusting, and I had to buy a new towel in the store nearby - Belas shopping center!). The bathroom and carpet were unclean, too - carpet covered with many dirt grease spots. Also, my access card was deactivated 3 times during the week - had to repeatedly ask the reception to reactivate it. Overall, maintenance was not adequate -needs to be improved, as well as to consider renovating and refreshing rooms! If I had another choice I would have chosen another hotel, but had to stay here as its location was very convenient both for my business purposes (close to my local office), and for shopping.