アンセン スイーツ (Ansen Suites)

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Great staff

Excellent stay as always

Staff was very friendly and helpful. Breakfast had no hot food - bread, some dips and eggs.

Our Most Expensive and Poorest Stay The pictures and location deceived us. This was our most expensive stay of the entire trip and, by far, the worst. The so-called penthouse was inaccessible by elevator directly, had a boiling hot room during the day due to faulty AC, and a completely dysfunctional bathroom: no rain shower, only a handheld shower that couldn't be mounted, a broken bidet, and shredded towels. Basic amenities, such as hair conditioner and tissue paper, were missing. Don't recommend!

Our stay at Ansen suites was quite disappointing. We were given room 110 which didn't have a functioning AC. It was awkwardly located near the entry and didn't cool at all. The bathroom door knob was broken and couldn't be locked from the inside. Also, the bathroom had a foul odor coming from somewhere and was made worse due to the lack of a dehumidifier. The inside shower didn't have a door either so you would get the water spraying on the bathroom floor outside. Despite us complaining multiple times and them promising us to send a technician to fix it, no one showed up and it was all broken during our entire stay. We were also promised a different room but nothing happened on that front either. The breakfast was quite average too. The coffee tasted burnt and the variety in food could have been much better. We were stuck there as we had already paid in full but we ended up checking out a day early. Given that we paid almost $150 a day and it being rated a 4 star hotel, we had a 2 star experience.

Location around Galata Tower is convenient with eateries, cafes, Istiklal St and public transport. However we found mould inside 3 fridge shelving. We notified staff and housekeeping cleaned it. Next day the main light in the bathroom stopped working. We stilled used the bathroom using the secondary mirror light. We mentioned this to staff , but it never got fixed.

Great location, lots of coffee shops and pubs nearby, about a 5 minute walk to start of Istiklal. Ibo, our night time concierge and his counterpart in the morning are very helpful and friendly. Rooms are big and clean. Looks a bit more dated than the website pictures but everything is functional. No cold A/C because it is wintertime but we are able to open the windows. Set breakfast is available every morning and can be eaten at the dining hall downstairs or delivered to your room. We would come back and stay in this hotel if we go back to Istanbul!

Fantastic property if you get the rooms with a view. The staff are great, as is the area and transport options. Really impressed.

Loved this place! Great location, beautiful views, clean room, amazing staff!

Place was pretty meh. Rooms were huge and staff was very nice, but it didn’t feel like a hotel at all. The front desk was literally just a desk at the back of a pub. Furniture was very shabby and not in the best condition; hotel had no amenities. Overall the place is fine but for the price there was a lot to be desired.