亀の井ホテル 青梅 (Kamenoi Hotel Ome)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

お風呂が古く、汚い感じがする。料理の味つけ及び内容が物足りない

思っていた以上に、施設の清潔感や部屋の快適さを感じました。ホテルスタッフもとても、親切で丁寧な対応を頂きました。何しろ、ご飯が夕飯も朝食も美味しくて、ボリュームもあって、大満足でした。チェックアウト時に、ドリンクの打ち間違えがありましたが、申し出ると、即対応、気持ちの良い対応をして頂いたので、是非また来たいと思ってます。ありがとうございました。

今回は４人で宿泊しました。内１人が誕生日で…夕飯の途中で言ったにもかかわらず…デザートのサービスで桜シフォンケーキにローソクを用意して頂き…又、記念写真も撮って下さり…有り難う御座いました。心温まるバースデーカードも嬉しかったです。お世話になりました。ぜひ…又行きます。♨も🍴も最高でした。

92歳の母がトイレの段差が登れず、部屋を変えていただく事になり、気持ち良く早急に対応してくださいました。 ありがとうございました。

サウナがあればなおいいです。

The place and location is beautiful. Rooms were big and amenities were accessible. FYI this place caters for locals and if you’re looking for adventurers, food sampling and authenticity this is the place for you. No Western or American breakfast here but I can promise you this… all thru the 3 nights we stayed here Breakfast and Dinner was awesome , delicious and we really enjoyed the food and the service as well. We lived in Japan several years ago and coming back to explore the area close to where we used to live but missed due to our busy schedules is a blessing. And I asked myself? How in the world did we miss this area to explore when our knees were still stronger. There is so much to enjoy here, from this Hotel to the neighboring area. Walk and enjoy the neighborhood, parks and how the local live with lots of scenery and very quiet safe neighborhood. Trains and local transports are available. A must stay hotel and location for peaceful stay and comfortable hotel stay.

Hotels.comだと現地で支払う金額とアプリの表示が異なるので、宿泊費が分かりにくい。このサイトは使わない。

朝食は大変良かったです。

Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding one word! The views of the mountains and the stream were great to wake up to each morning and the hot springs on the top floor were something I looked forward to each night of my stay. I dont know if the water was truly a hot springs natural water, but nevertheless it was clean, and the different temperatures of each bath pool were very relaxing. Thank you Kamenoi for a terrific stay! All of the guests were Japanese, making it understanding that no one really spoke English! But again, a terrific stay.

Nice location when sightseeing in the area. The AC did not work and would only output heat for all of the heating, cooling, and fan-only options. We struggled to open a window to get the temperature down. We messed up when booking a room and ended up with a room that didn't have a shower/bath.