層雲峡観光ホテル (Sounkyo Kanko Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

River Onsen for mixed gender using bathing suits

when we arrived by car, staff森本華衣came out of hotel and told us we cannot stop here. she told us to park in the lower car park. i explained i would first drop off my 4 big luggages (with my husband looking after the luggage) then i go to park car , she said no. Therefore we have no choice , park our car at lower car park area and find our way up to 5th floor reception area with our 4 heavy big luggages. this is an unpleasant experience. Even more unhappy experience was , at night after dinner, we went onsen. we try to visit the male + female mixed onsen pool so we have to follow all instructions prior. we need to dress up the brown “uniform” before entry. Due to some human error, there is only Male “ uniform” in lady’s changing room so we tried to communicate with front desk staff. (My sister speaks some japanese and speak perfect english) and she tried explaining lady’s changing room situation with front desk staff that night but unfortunately 3 of them were men and didn’t understand. finally the men staff arranged female staff to visit the lady changing room after 30 minutes. then they understand our concern. i don’t understand how come there is not even 1 female staff in changing room working changing room after 8pm which is the peak hour for guests using onsen. Also, all garage bins are full. no paper cup available at water machine . meaning no clean up or refill for many hours in ladys changing room. this does not happen in any other onsen hotel i visited across japan

The location was lovely and the onsen and outdoor otaru baths were totally worth the trip! The buffet breakfast had a ton of options and was tasty. Our family room was a very tight squeeze for 4 people, but otherwise fine. We had limited interactions with the staff, but they were helpful and accommodating when we needed anything!

Very nice older hotel with full resort facilities, including onsen and breakfast dinner buffet restaurant. No Western TV options.

Really good place for a good typical Japanese stay with the outstanding mixed outside onsen bath, the traditional rooms, and the delicious buffet breakfast with a very large selection of really yummy Japanese food. Also conveniently located next to all the Sounkyo attractions, and a 7/11 if you want to eat your own food at the hotel snack are.

Fabulous Onsen

Great staff and excellent location. Will definitely stay here again.

There was not much to like about this hotel. Pillows were like sacks of hard beans, the outdoor onsen was dirty and the food was clearly the worst I have experienced in eight trips to Japan. We were misled from the time we arrived, as we were told there were no restaurants in town. We later saw that was not the case. It was all a ruse to get you to buy dinner at their substandard restaurant. The whole building looked run down and smelt stale. I would not recommend this place to anyone.

Excellent

The gentleman at the front desk from Guatemala was very helpful. I loved the onsens here … especially the mixed outdoor one at night. It had a nice vibe. It was walkable to 7/11 and other places in town. Parking was tricky in the evening, but managed to figure it out. The room was fine but a bit dated.