Lakeway Resort & Spa

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Unfortunately from the moment we checked in was a disappointment. First, we booked through Expedia and upon arrival we were told by the resort that they gave our room away. Totally unacceptable! They said they were fully booked and released our room which was already paid for. We were put into a different room which didn’t include the same accommodations and the odor in the room was horrible so we were moved once again. The disappointment continued!!! The only positive experience was the restaurant on site. The staff were extremely friendly and service and food was good. The final disappointment was the information regarding a free shuttle to the airport from the resort ( a “rare find”) that was advertised on Expedia. When we inquired about this perk, we were told the resort has never provided this service and of course didn’t honor the advertisement. I’m not sure where the miscommunication is between Expedia and the Resort but clearly they are not on the same page. Very disappointing and I will not use Expedia again either.

Staff good I didn’t like all the hidden fees I already paid $600 for 2 nights so we showed up now I have to put my card on file with $200 $50 bucks per day and $10 parking fees plus on the pool 20% fee on drinks or food plus tip. On check out still got charge $187. Nop not going back oh well that my opinion.

The pool for one thing clearly hasn't been brushed in a while, several tiles were missing from the area around the slide pool, foliage form the nearly trees had fallen in and was beginning to rot in the water, and someone had clearly let their child pee in the corner section because the smell was unbearable. Simple little things which, were one paying the slightest bit of attention, would be painfully conspicuous and immediately addressed. It's a real shame because I've been coming to the resort almost every year for more than 20 years. But this time in particular, the age and state of disrepair was patently apparent. As I see it, it's a failure of management. And the price of the room just makes the state of what you're getting for the money all the more absurd.

I been over charged fee $25 per day

Be very careful before booking this resort — it does not live up to what they promise online or in their marketing. We were extremely disappointed given the price we paid. Room: The room was nowhere close to what was advertised. It also had a drain problem that should have been addressed before guests were checked in. Restaurant: The on-site restaurant was a major letdown. The food quality was poor, and several items listed on the menu weren't even available. We ended up having to leave the property entirely and buy food elsewhere because what was served was not good. Overall: This resort is significantly overpriced for the quality and experience you actually receive. Between the room issues, the restaurant problems, and the gap between advertising and reality, we can't recommend staying here. Do your research and manage your expectations before booking.

We had an amazing stay at Lakeway Resort & Spa! The entire property was beautiful, well maintained, and had such a relaxing atmosphere. The staff was incredibly friendly and welcoming, making our experience even better. We especially loved the adult pool which it was the perfect place to unwind and enjoy the views. The only minor downside was the $25 resort credit. We weren’t informed that bar purchases would automatically be charged to our room, so a little more communication about how the credit worked would have been helpful. Overall, we had a wonderful experience and would definitely stay here again!

Views were nice. Pool was clean. Only bad thing , which I know is expected , but as soon as we got into room , we had fleas on us. It was a pet friendly room but was not expected. I had one on my shoulder and my partner got a few on legs. My dog came home with fleas when she didn’t have before :( but the bed was comfy , water was nice and hot. DJ at pool on Saturday was nice. It was a great experience to try out once.

We stayed for my husband's birthday, it was a short road trip to wind down and reconnect. We loved the affordability, attention to details, and customer service. The food as t the restaurant was also great. We met fun folks at the pool. Our only issue was the adult pool bar closed at 6 while the pool stayed open till 10. The staff at the pool bar actually shut down earlier than that so we were a little disappointed. We might have stayed out with a DJ or some other adult entertainment. Otherwise it was superb!

Atmosphere was fantastic! Bed was super comfortable. Staff was super friendly and helpful! Stay was super relaxing and quiet! Loved it! Service at 1963 was slow. New staff member and appeared to have no help. Felt like being new he should have had an experienced staff member there to help him.

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