Hilton Garden Inn Frankfurt City Centre

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When I booked this hotel there was no information that it is just a block

Room is fine, standard hotel. Clean enough. Staff was helpful for the most part, but did have a issue with getting laundry service done through the hotel. Gym is alright, has the basics but one of the treadmills didn't work and there are only 2 of them. Breakfast was good. Although on a couple occasions it felt like I shouldn't be asking for a omelette that they offer so eventually I stopped asking. Didn't appreciate that. Most of the staff were nice and friendly overall. Area isn't great, with quite a few drug users around the corner and sometimes right across the street. The issue with the laundry service: had some shirts and shorts cleaned. Wish I looked at the clothes afterwards as they came back with damage, one shirt was missing a button and I brought this up with the male receptionist who said he would take the charge off the final bill. I went to check out the next day with a different receptionist, and just before paying I asked if the shirt had been removed - it had not. So he removed it on the spot. But I flew home and unpacked some of the other items that went to the laundry service, and my football shirt has the badge coming off. Very annoying. This service is not part of the hotel but was very expensive and should do better if it's going through the hotel. Restaurant had some great waiters, and good food.

Los desayunos son excelentes, variados y de alta calidad en los productos.

Great location--close to the train station and historic city center Staff was very courteous, and we appreciated the upgrade to a larger room

Moderately kept.

Clean room, great breakfast and awesome staff.

Great location

I didn’t know he booked the accessible room. When we checked in, the front desk should have confirm again. She did not. I asked her if there is a free upgrade for me as i am a Diamond member. She said “ Your room is big already “. She should have let us know it was an accessible room. So many things didn’t meet the standard in the room. It’s very upsetting. ** Dryer didn’t work after 2 mins. I had to let my hair air dry which cause a severe headache The dryer is very bad condition. **The plug for the Water Kettle originally plug in didn’t work. *** NO SHOWER gel in the bathroom. We have to use shampoo. *** Light on one side of the bed didn’t work This is really the worst experience I had since I joined Hilton

Location was great, room was very clean

Wir hatten ein gemütliches und ruhiges Zimmer in der 5. Etage. Besonders gefallen haben mir die Kosmetikprodukte von Crabtree&Evelyn im Bad. Auch das Angbot am Frühstücksbufett war sehr umfangreich und das Personnal an der Rezeption immer sehr freundlich.