L'Auberge de Sedona

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Love the rooms and service. Beauty pool with a great view. Friendly and professional staff. Loved breakfast by the creek.

Spending the day Creekside is what it’s all about. Watch for the Great Blue Huron and make sure to get a bag of duck food. They’ll swim right up to you if you’re in one of the Adirondack chairs folks like to leave in the creek. The rocks are a bit slippery, so bring some water shoes or grippy sandals.

It is an absolutely beautiful place. We were sad to go because of the wildfires, but they were so understanding about us having to leave early and didn’t penalize us at all. Such a classy, wonderful experience all around. The restaurant by the creek was amazing and worth the expense. The workout facilities and pool area were great!

We had an amazing time! Our suite was quiet, and our outside shower with the view was incredible. On our last day we scheduled a couples massage, and we both say that it was the Best massage we’ve ever had! I had Jenny and I highly recommended her!

The property is absolutely stunning but the service and fees charged were excessive and poor. We did enjoy our stay but were disappointed by several issues that occurred during our stay. For a property that charges what it does, we did not expect to have poor water pressure in the shower, cockroaches in the room and being charged and additional $150 in fees per night without getting much in return. The room was also not insulated from the smoke of the nearby fire, which the property did everything they could to downplay. If the property desires to compare themselves to the big boys, then they need to learn to deliver. Previous reviews mentioned the poor service but we decided to give it a try. Did not feel we got our moneys worth at all.

We chose L'Auberge de Sedona for its reputation for luxury hospitality, but our experience fell far short. Our 1:30 p.m. lunch reservation at Cress couldn't be found, though we were seated. It then took 35 minutes for our server to take our order. By 2:20 p.m. our appetizers arrived, but our drinks had been forgotten until we asked, and no refills were ever offered. The food was good, but the service was not. There was never an apology for the delays, and the server ended the meal by simply asking, "Are we ready for the check?" The food runner, however, was outstanding. We still tipped 15%, but left very disappointed. We also observed nearby tables experiencing similar delays. We had planned to celebrate a birthday with dinner at Cress that evening, but instead chose to dine elsewhere. Beyond the restaurant, our room bathroom wasn't very clean, fixtures were loose, the vent was hanging from the ceiling, and the furniture was noticeably worn. The mandatory valet service ($35/day plus tax) was consistently rude. Our room overlooked a wedding venue with loud music and noise late into the night, despite the resort's emphasis on tranquility. When we raised our concerns, the concierge made no effort to involve management or resolve them. For a luxury resort charging $600+ per night, For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing and we expected much more.

Great location in an amazing setting. Loved it. The restaurant setting by the creek was magical. The view from the pool was striking

It is a beautiful lodge located on a get flowing creek and meals are great and served creek side. Staff is very helpful and laid back. Even the guest relax.

Perfect stay and views

Check-in is 4 PM. My room wasn't ready until 5:30 with no believable explanation. We missed our dinner reservation at Elote. The room was on the side of a steep hill and there are no elevators! I explained I had physical limitations in addition to being in recovery from a total shoulder replacement and could not do the stairs. I knew the room had not yet been assigned. There were 18 rooms to choose from. I was assured a valet cart would drive me up the hill and there were no stairs to unit 94 which I was assigned despite there being 20 units available, 10 of which had no stairs. 94 had 20 stairs. I am 5 feet tall. The bed was so high I could not get into it. There was no stool available. I slept on the couch. When I used the valet cart to get up the hill, 3 of the 6 total times there was no stool to get into the cart. My husband and a valet had to lift me. I was humiliated. Overall, it was a terrible experience, and it was my birthday!