Hilton Garden Inn Columbus/Dublin

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Staff were friendly

Great

Good

The hotel was nice for what we were there for. We had 2 king size rooms that were clean. The maintenance team needs to run some drano through the bathtubs and the window had water damage from a broken window seal.

So...I want to start this by saying that the experience here was world's better than what we had experienced with our original reservations for this trip, so I'm going to try to be objective and bring to light the few things that would have bothered us if this was the only hotel reservation we'd had this trip. The hotel really did take an awful start and turn it around. Considering where we started this trip, everything would be 5 stars, but there were definitely some things. We checked in at a weird time where we couldn't get keys because they wouldn't work. Not a big deal, the desk clerk let us into our room. The room was clean, and the clerk was nice which was completely the opposite of the hotel we'd just left after less than an hour. Breakfast wasn't horrible, though I'm not sure it's actually worth paying for considering what you can get on most hotels free Continental breakfast, but again, not horrible. There was maintenance requiring water to the building being turned off, which I understand has to happen sometime, just the timing was inconvenient on what had been a pretty rough trip to start with. We were in town for a national bowling competition and getting things turned around after a rocky start went a long way to easing the nerves of our competitor and his stressed out parents. Thank you for not adding to the struggles we were experiencing.

We had a broken toilet handle. We notified the front desk but no one came to fix it. Asked for more towels and was told we would have to come down and get them. Wood on doors was pretty beat up.

There was a soda or something sticky spilled on the floor near the pool so we couldn’t set luggage down near the adjacent door. Also, this was on a Sunday morning (5-31-26). The breakfast buffet was out of half the food and the woman working the kitchen said she wouldn’t have more until Thursday. That’s just unprofessional if you say you have a continental breakfast, and don’t have most of the food for most of the week. The cereal was stale and the oatmeal wasn’t cooked, but was just soaking in warm water.

Staff

Room was clean. The staff was nice.

👍