Solaz, A Luxury Collection Resort, Los Cabos a Marriott Hotel

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I EXPECTED A LOT BETTER QUALITY OF FOOD, DINNER AT THE ITALIAN RESTAURANT WAS ABSOLUTELY DISAPPOINTING. MAKO AND BREAKFAST WAS OK.

Everything was fantastic. The hotel is beautiful and relaxing. However, I feel like it’s a bit of a food desert. If you don’t want to drive or use Uber to get to town or other restaurants, the hotel food doesn’t have enough variety. But aside from that, we had an amazing time.

The experience did not live up to the luxury reputation or price point. The stay started off poorly when we were initially greeted by a timeshare salesperson instead of a welcoming hotel representative. It immediately created an uncomfortable and overly sales-driven first impression, which is not what you expect when arriving at a high-end resort. The butler service was also disappointing. Responses were inconsistent, delayed at times, and overall not very helpful. For a resort that promotes elevated service, the communication and attentiveness fell far below expectations. The room itself was surprisingly small and poorly designed. The closet layout in particular was inconvenient and impractical, making it difficult to comfortably organize belongings during the stay. For a luxury property, the room amenities and functionality felt like an afterthought. Another major disappointment was the condition of the property grounds. Many of the natural plants and landscaping appeared dried up and poorly maintained, which took away from the beauty and atmosphere the resort tries to portray online. Additionally, several of the restaurants felt dormant and lacked energy or ambiance, making the resort feel less vibrant and lively than expected. Overall, for the extremely high price point, the experience simply did not justify the cost. Between the aggressive timeshare introduction, underwhelming service, poor room design, and lackluster atmosphere, I would not recommend staying here.

El Hotel es absolutamente IMPECABLE Desde que llegas hasta que te despiden. La zona de la piscina de adultos fue el lugar que más me gustó! El bar y la coctelería buenísima! La comida en todos los restaurantes muy rica 10/10 Las pizzas y las hamburguesas deliciosas! La pasta muy rica! Las quesadillas riquísimas y el guacamole súper deli! Aunque me hubiera gustado tener un poco más de variedad en cuanto a comida típica. Casi toda tenía comida de mar y soy alérgica así que fue un poco limitada… iba con mucho antojo de comida Mexicana. Las habitaciones son comodisimas y hermosas! La terraza con vista al mar Wow! La atención de todo el Staff buenísima! El servicio de Consierge y Mayordomo súper atentos a todo lo que necesitáramos! Siempre se acordaban de nuestros nombres… Es un lugar muy tranquilo… perfecto para descansar…

My husband and I stayed for a much needed get away. We were both blown away with how beautiful the property and the rooms were. The room had a COMFY bed with soft sheets which is so important to me to have a relaxing time while I travel. The room was spacious and beautiful. The pool area was incredible with ocean views and swim up bar. All staff were so friendly and helpful from the moment we arrived. The food and cocktails were also amazing. I was worried and hesitant at booking initially since it wasn’t an adults only but the pool was calm and peaceful so it was perfect. I had the best time at this resort and will definitely be back.

Love the in time service

Dealing with this brand and the management at this property was a major disappointment. I have submitted this review several times and each attempt has been refused, presumably because I am not submitting a glowing review —which itself is troubling.

Ommg

Staff is incredibly lovely, polite. Butlers go out of the way to help. Property is stunning, landscaping is very unique. Food is delicious, we tried all the restaurants on the property and they were all great. Our favorite was Al Pairo. Pools are nice and get busy so get there very early like 7ish AM. Usually crowded during holiday season, but other times are lighter.

Pretty nice