Fairmont Resort Blue Mountains MGallery Collection

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

stayed as 3 families with 2 identical rooms booked plus a suite. The concept is fantastic for a family weekend. Having the pool, slide, ice skating, games room and cinema onsite meant we could genuinely spend time together, which was the highlight. Unfortunately, the hotel itself is very rundown and does not feel like a luxury resort. The photos make it look much better than it is and I do not think it deserves the price tag.The biggest issue was the rooms. We paid exactly the same price for the same room type, yet my brother’s room was around HALF the size of ours! Frankly unacceptable for the same rate. We also weren’t placed together or on the same level, although I can’t remember if I specifically requested this. Reception repeatedly didn’t answer calls before or during our stay. Housekeeping left us with 3 towels instead of 4, which I only discovered after my shower, and I couldn’t get anyone on the phone. Breakfast was unnecessarily confusing. I was told kids weren’t free despite having a message saying they were, and had to show a screenshot. The next morning I was simply told under 11s eat free. Parking was advised as $15 a day but the link showed $20.so rude to pay for parking on top of the high cost! Several facilities need attention. The indoor pool was way too cold, the chess set was missing pieces, the maze is tiny and both cinema sessions had such a blurry picture they were difficult to watch. Good concept and for family time, but don’t expect luxury or value

Catering staff were not well trained we had to wait over an hour for a toasted sandwich in their cafe, house has hit and miss with no bath at had to ask reception. Other guests in our group only had one cup in the room etc

Our fourth stay in 18 months. Love it so much!

The hotel location is amazing, there's lots to do and it's very spacious - the rooms are lovely and big too. The staff were all super friendly and professional, but I think a bit overwhelmed with the business of the school holidays. The hotel is a bit dated, overall, the common areas are not well maintained, also the breakfast variety was rather poor for $38pp. If you're there to hike the national park, it's a great place to be.

Clean comfortable room, very helpful staff. Plenty of dining options, great location.

Family friendly

Parking extra now at $15 per night unless an Accor member, ice scaring for kids is extra, pool and gym are a good place to spend some time with the kids everything else is at extra cost. Movie nights at the cinema is also free to kill sometime. Amenities are great to keep kids busy but take some extra cash with you as it will cost.

Plenty for kids to do. Room was clean but litter in common areas and room service still in hallway at 4pm

Just clean some of the old propety

Hotel was clean but quite old Very family friendly lots of things for kids to do