ノボテル アンバサダー ソウル カンナム (Novotel Ambassador Seoul Gangnam)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We stayed at the Novotel Ambassador Gangnam for four nights. The hotel is beautiful, spotless, and very well maintained. However, we were disappointed by several points. We booked through Expedia for three guests (two adults and one child). At no stage of the booking process was it stated that we would have to pay an extra charge for an additional bed. On arrival, we were asked to pay about €50 per night for our daughter’s bed. Since the reservation was clearly made for three people, this should have been disclosed before booking. We were also surprised to learn that, because we booked through Expedia, we only had access to the swimming pool, while the sauna and steam room were excluded. Guests booking through other channels apparently had full access. These restrictions were not made clear when booking, despite the hotel advertising these facilities. Finally, while the hotel itself is excellent, we found some staff members rather dismissive when we raised these concerns. Overall, the hotel is very clean and offers high-quality facilities, but the lack of transparency regarding extra charges and facility access negatively affected our stay.

Nice and and fancy. Loved the customer service.

The room was v comfortable with a Gr8 view.. the location was good and the staff was v cordial

Great location. It was a grat experience that we can enjoy sauna.

Old, not good for family,

Great amenities like spa

Dinner buffet was good.

Excellent Service

Quality service, food, etc. amazing stay. Thank you.

staff are great and always friendly when you seek travel tips. Washroom a bit old but in a decent condition, no separate control for washroom ventilation, it only turns on when you sit on the toilet. but overall we enjoyed our stay very much, morning buffet is delicious, would definitely recommend