ツンドラ ロッジ (Tundra Lodge)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Rod were falling apart; staff was helpful. After 3 days I have yet to hear from management for the blind falling in my head.

Family friendly place to stay

Family friendly clean rooms

Loved my room location being so close to everything.

Family friendly. Good location.Trip hazard on cement by doors from outdoors by splash pad going into Waterpark. Housekeeping every 3 days and by request a day prior to request.

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We enjoyed our stay and we enjoyed visiting our family. Thank you for hosting us

Clean room, not lots of blankets on the beds, staff was nice, bathtub didn’t drain, could use some updating for the price they charge

Room was clean besides old boogers on the wall by the toilet. No caffeinated coffee in the room, bathroom fan was super loud and maybe needs to be serviced. We were right across from the arcade and we thought it was going to be a lot noisier. The kids enjoyed the waterpark.

The pillows provided in our room were extremely firm and oversized, making them very uncomfortable to sleep on. Unfortunately, everyone in our family developed neck pain and muscle spasms, and we struggled to get a good night’s sleep during both nights of our stay. When I raised the issue, I was told that there were no alternative pillows available and was advised to use the comforter instead, which was not a practical solution. I spoke with both the night manager and the morning manager. They assured me they would discuss the matter with their supervisor and contact me afterward. I provided my contact information, but no one ever followed up. This was not the experience we expected, and it left us very disappointed. We spent a significant amount of money on our stay, yet ended up with discomfort, poor sleep, and a lack of customer service. Based on our experience, I would not recommend this property to others.