ヒルトン ガーデン イン モントレー (Hilton Garden Inn Monterey)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Lovely property close to everything we needed

The rooms are spacious. The breakfast is fantastic. We got the buffet because of all the choices. We enjoyed a glass of wine by the fireplace each evening. We ate dinner 2-3 time and it was very good. The menu does not change. Everyone was friendly and very helpful! I really appreciated the free bottles of water!!!

The hotel’s facilities were generally nice, and the breakfast staff were very friendly. Unfortunately, our overall stay was quite unpleasant because of two major issues. First, we booked three rooms, and all three were assigned to locations that are mostly far from the main areas of the hotel. One of the rooms was in an especially strange and uncomfortable location: the room door directly faced a staircase leading toward the street, and it appeared to be the only room positioned this way. This made us feel very uncomfortable and, more importantly, unsafe. Second, we accidentally left a charger in one of the rooms. When we first contacted the front desk, they very quickly told us that nothing had been found. However, we were certain that the charger had been left in the room, so we asked them to check again. After waiting for a while, they eventually found it and brought it out to us. What bothered us most was how quickly they initially said it was not there, which gave us the impression that no proper search had been done the first time. This felt very unprofessional and showed a disappointing lack of care and respect for guests’ belongings. The hotel itself has decent facilities, and some staff members were very pleasant, but the room assignment and the way the lost item was handled significantly affected our experience.

It was in a nice quiet spot

We got there and their system was down. Our keys also did not work. It was not pleasant

Very nice stay. Better than expected

Swimming pool shut early. Access to hotel via steps outside was hard to negotiate with suitcases.

This place says breakfast included in the description but they wanted to charge us $22 a person! I went back to the front desk to just check out and the family ahead of me was complaining about this very thing. They were refused as well. Not coming back!

There was an issue with the hot tub throughout our stay and we were not happy with that. We were not able to use it.

I’ve stayed at a lot of hotels in Monterey and this one’s… Good. Not great. I don’t think I’ll go back again there soon. Here’s what I’ll say. They have a great gym. They have a great pool. Downsides- if you end up with a balcony that does not face the pool you won’t use it because it will face the freeway, which is incredibly loud. I was not happy with paying extra to face the freeway where I couldn’t even open the balcony door. Lots of extra fees. Parking etc. The rooms are nothing special, the screen door was broken, the water pressure was not that great . I did not get the opportunity to eat at the restaurants so I can’t speak to those. It’s a mile to downtown which means you have to drive. There’s other hotels that are walkable which I enjoy and wish I had booked. But it did the trick and I got a good workout in.