ロッコ フア ヒン ビーチ オーシャンビュー (Rocco Hua Hin Beach Seaview)

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Location was good

Unfriendly office staff... not at all welcoming. Exposed wire on power strip was a fire hazard. Hard bed with extra large neck-breaking pillows. Rolled up a towel for a pillow instead. Worst of all… bugs and ants! Lots and lots of ants! Booked for three nights… wanted to leave immediately. Checked out after first night… On a positive note, Seven Eleven on first floor of building was convenient. Security guard was pleasant (much more so than office staff). Easy access to beach.

It is an OK place. It is not a hotel, no breakfast, no daily housekeeping. Which could be done for the price. There are other places available in HH. You can hear the busy road in front. The good side is the internet connection.

Prime location, walking distance to Restaurants, Shopping malls and Massage parlour just around the corner.. spacious and clean but needs to update those pans and pots..

Only 1 key card for 2 people: only 2 towels for 2 peoples: towels in kitchen - 0: nothing too hang up the wet or washed clotes Sea view, yes 600 meter too the sea Generally the place is OK, same refresh are needed

We stayed at The Rocco Condominium in Hua Hin from June 3 until June 17 2019. We booked a corner room which was nothing like the pictures on their site. Our room was on the 5th floor. The kitchen extraction fan was so caked with grease they had to replace it; the couch was so bad a low class 2nd hand store would have rejected it; the shower at best dribbled; the basin would not drain; the balcony door would not lock and as the room was right above the main highway of Hua Hin the room was so noisy sleep was impossible. The next day we asked for another room and were told –“you pay more”. I heard this same tactic from a few other guests. They tried for BT4000, then Bt2000 and in the end we paid BT1000 and moved 2 rooms down. After one day the glass and wood coffee table next to the television fell apart and they replaced it with a low quality small outdoor plastic table for the rest of our stay. The pool whist pleasant had no where to sit in the sun unless you went by the side of the pool which had an unsafe glass boarder at a height well below my waist with a gap below so that a small child could fall under it and an adult could fall over it with a drop of 2 floors onto concrete. Kitchen items we well below standard. The cleaning staff were very nice and friendly but those in the office seemed only interested in squeezing a little more money from you. We would not recommend this place. We have stayed in Hua Hin many times and this place is in a class all its own.

Good location but overall is not good as expected...

To have 2 bedrooms and a kitchen was great. Newer finishes but missing a few towel bars in the bathrooms.

Awful. I was given a terrible room. I couldn't sleep from the noise (directly beside main road, with single glazed glass sliding doors that don't even close properly), Given no option to change rooms. An absolute refusal to refund. The corridors reeked. Not enough plugs in room for the appliances. Uncomfortable bed. I had many sleepless nights. Easily the worst hotel I've ever stayed in. And I've stayed in alot! And it's much too expensive. Disgraceful.

What a mistake we made booking the Rocco after staying there 4 years ago! We arrived late to a dirty, badly maintained apartment. We asked for a refund the next morning which was refused; indeed the manager wanted a further £125 damages deposit. As I did not want to be held responsible for the appalling state I asked the manager to take a look. He looked visibly shocked but still no refund. With the help of Hotels.com we secured a move a few days later to a room which was better though far from perfect (the attached pictures are from the second, better apartment). Although we had paid for a 23 night stay we moved out after 16 nights as we could stand it no longer. The TV shows only Al Jazeera news in English, there are no relaxing sunbeds by the cold pool, the sofa is uncomfortable, the kitchen dirty, no hot water and the sink smells as there is no u bend underneath. Finally, be aware that you will be charged electricity upon check out; budget £4 per day for this if you turn off the aircon all day, more if you dont. By the time youve added this you would be better staying in a hotel. In this day and age one should not be held hostage somewhere unsuitable. Very poor customer service! Thank goodness we had the help of Hotels.com!