Ahau Tulum

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

C’était super ,ma chambre était nettoyé à tous les jours sans que je ne le demande,les gens sont gentils ,souriant et accueillant

Location is great. It’s nice. Staff is friendly. No TV in the room, but we were ok without it.

We stayed here for 4 nights during my friend's bachelor trip, and it was absolutely amazing! From the moment we arrived, we fell in love with the atmosphere. Our group of 10 girls had such a fun and memorable time. The property is beautiful and well-maintained, and every corner feels like a little slice of paradise. One of the highlights was our rooms being right on the beach!!! Waking up to the ocean views every morning was unbeatable, and having easy access to the beach made the entire stay feel extra special. We felt incredibly safe and comfortable the entire time. I highly recommend this hotel and can't wait to go back.

Staff was amazing, rooms fantastic, view unbeatable. All around amazing experience. Highly recommend.

Had a wonderful experience with my daughter. Great location, we were able to walk to all the amazing restaurants in the area. Friendly stafff at Ahau, loved our waiter Sergio. Was very relaxing and serene.

The entire experience at Ahau was amazing. The resort fully embodies the Tulum vibe. We splurged and enjoyed a 2nd floor King Suite with a beautiful beachfront view. The concierge team was immensely helpful in planning and booking excursions. The beach was fantastic aside from the seasonal sargassum. The restaurant food and service were great. Our waiter, Sergio, took great care of us and always greeted us with a warm welcome & smile. Lastly, the added bonus of free access to The Face of Tulum and Jungle Gym helped set this resort apart from all the others we saw while in Tulum. We highly recommend Ahau for couples or families seeking the full Tulum experience!

Shops and restaurants nearby

Great place to stay on the strip!

Beautiful hotel, great beach, delicious food! We had a great time!

We recently stayed at Ahau Tulum and had a bit of a mixed experience. The property itself is absolutely beautiful the views are stunning, the rooms were clean and comfortable except for the fact the shower in room 22 did not get warm at all. we really loved seeing the animals around the resort. It truly has a unique, relaxing vibe that makes it feel special. However, chris at the front desk was the only nice genuine worker. the service unfortunately took away from the overall experience. We found the staff to be overly pushy when it came to promoting their rewards program, which made interactions feel more like sales pitches than genuine hospitality. We also had an uncomfortable experience with tipping. When we asked for small bills, we were repeatedly given larger ones, which led to us unintentionally leaving a very large tip for a single drink. When we adjusted our tipping afterward, the same server made a joking comment about what he expected for a tip. From that point on, his attitude noticeably changed — he stopped greeting us and the service became unfriendly. It gave us the impression that there were assumptions made about us financially, which made us feel uncomfortable and impacted our stay greatly. While the property itself is stunning and has so much potential, the service experience was disappointing enough that we would not choose to stay here again.