ASKA Heiðmörk

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

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It was a terrible experience staying at this hotel. The hotel sent me a door code and stated that it would work for both the building entrance and the room. However, the code did not open the building door at all. There was no staff available at the location, and the hotel’s responses through messaging were delayed by somehow from 20 minutes to 2 hours on the day of arrival. Luckily, another guest helped me enter the building using a different code. After verifying my booking, he kindly shared the code with me. My sincere thanks and best wishes to this helpful traveler. The code issue was not only affecting me; it also affected other guests. The other guest was fortunate to meet me when I was returning to the building, otherwise he may have faced the same problem. The instructions were also unclear. For the building entrance, entering only the 4-digit code opens the door. However, for the room door, you need to press the additional “#” key (the bottom-right button) after entering the code. This important detail was not mentioned in the email instructions. Furthermore, the hotel address shown on Google Maps is inaccurate. When you cannot open the door, you may think you are at the wrong location, and Google Maps can lead you to another building. Overall, the lack of on-site assistance, delayed communication, incorrect instructions, and inaccurate address information made this stay extremely frustrating.

We loved staying here, wish it were longer! It was the perfect place for us since we rented a car and could to drive to everything in Reykjavik.

Self check-in can be confusing. However the property is clean, quiet and relaxing.

The room was very clean and matches the photos. The TV is not a smart TV. Comfortable beds and a nice, big bathroom. The room definitely had maintenance issues. Screws sticking out of the wall where the top of the bunk bed was. The handle of the sink kept falling down unless you put it all the way up to max flow. As a result, the sink would immediately fill up and then overflow. There is no toilet paper holder. However, the price was very reasonable so if the maintenance issues are fixed, then I would highly recommend this hotel.

Convenient and bare bones - good value. Clean and comfy, small room, powerful shower and the best thing for me was the sparking water dispenser!! Felt like a bit of luxury amidst a quality, functional but somewhat austere place— perfect for the night before jetting out. I’d stay here again for sure.

No one was even at the front desk all the time

Okay. However bathroom lacks some basic amenities. No towel hanger and no place to put toiletries in shower

Clean room

Stay was pleasant. Automated check in system. Clean rooms. Simple. Well-stocked.