スイーツ ローマ ティブルティーナ (Suites Roma Tiburtina)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Rushed guests out & most appliances did not work & we got MOVED to a less better room !!

Friendly stuff

The staff is friendly but can’t bring guest even though you paid for the room. The breakfast could have been better and since the A/C could have been better

Stay was fine, once we got in. Check in was difficult, no reception desk. Email sent me to address 36. The small sign is hard to see at night and especially if it’s raining. Had to bang on the door until someone answered. The person that answered had no idea there was a hotel in the apartment building. Also, 36 was wrong, should have been 14. Have to call for someone to let you in.

It was great. Everything was beautiful, hot tub and everything was exceptional, especially being so close to all of the things nearby. They were very accommodating even when I got in super late past check out however things didn’t go as planned and I thought I would have enough time to pack my belongings into my surprise I came back to all of my stuff packed and thrown into the hallway. That is the only reason for this review also, they could definitely do better with the breakfast. There was half open supplies and it seemed like there was only bread. I’d like to see a little bit more options. Maybe even some fresh fruit.

Worst experience i have ever had at this property.

WORST hotel experience I’ve ever had. People everywhere, streets lined with trash & took an hour to find parking. To then take another hour to find the location, even with multiple local’s assistance. We knocked, rang the buzzer & called both numbers on the door….. but no one answered & we were forced to get a room at another hotel. Then they wouldn’t refund us cuz they have a no cancellation policy!!!! Unreal.

As soon as we walked into the room, we immediately opened the app and rebooked another hotel, even though it was too late for a refund. Neighborhood was rough, staff was not very professional, and the building was so run down that the elevator felt like a death-trap. The manager ‘Maria’ offered to rent the rooms to someone else and wire me the money they paid, but when I checked in with her about that two says later she accused me of being mistrustful, claimed to be insulted by the accusation, and told me to contact Hotels.com if I had a problem. I apologized, but she ignored me. Not the behavior of an honest person trying to help.

Everything was great besides parking. Breakfast was free daily, clean rooms, mostly quiet area. The host gave us his umbrella during a heavy rain day. There is no on site parking as advertised, luckily we were able to find free lot parking. The parking was 0.5 ish kilometer away in very busy area. I’d advise not having a car unless your from the country and know your way around.

The room was okay in general, but jacuzzi wasn't clean at all. Therefore, we weren't able to use it. It is a room in the residential apartment, not a hotel.