ドリームテル ロンドン ケンジントン (Dreamtel London Kensington)

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Staff on reception were unhelpful- didn’t seem professional- sat outside socialising as guests arriving. Really unprofessional and poor hospitality.

The photos on the website are misleading — the rooms are much smaller than they appear, and there’s barely any space to store luggage. The location, however, is excellent. There are plenty of shops nearby, and the train station is only a block away. Housekeeping serviced the room daily, which was appreciated

Very good location, clean room

Our room was right beside a train track so we could hear trains all night! Good area, nice staff. Watwr and tea in room.

Poor air con, broken shower, poor communication with staff. Will not be staying again.

Room seemed clean but was in need of repair. Floor was coming up. Air conditioning didn't work and tiles grouting was discoloured. Bed was comfortable and clean. The hotel was closed to shops etc, lots of vans and trucks arrived during the night, making it noisy as we had to have windows open as air conditioning didn't work.

Great location as it's a 3 minute walk to the tube. Room was small but clean. Ideal value if stopping over for a night or 2. Singal poor at times if watching the TV.

Couldn’t alter the temperature of my room - no heating or A/C without the explicit say so of reception. Ridiculous

Reception was unfriendly and not helpful. The room stunk of cigarettes. The shower had no pressure. Would not recommend this place unless you have not other option.

There was a very nice person at the front desk for check in and who also helped to try and find the heater switch. Room was so very small and the bed placed right by the wall and window. Could not tuck in the duvet and it kept falling off. Radiator not accessible, staff tried to help but fortunately it got warmer so did not need it the second day. Underground station is very close and there is a wide diverse variety of restaurants close to the hotel Can hear the underground trains from the room, but not too bothersome. Creaky stairs outside my room I think too expensive for this size room and I am sure the larger rooms are more comfortable