Hotel Belleza

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Stayed here and the staff were amazing!! The room was super-super clean!! Great location and 2 blocks from the beach! Will book again!!!

I got 2 triple bed rooms. They put us 2 floors apart even though I was booked 6 months in advance. They only have one little elevator so you wait forever to get it. My room stunk really bad like mildew I asked for a new room as my kids have breathing issues they didn’t care. They said I could leave for 20 mins a they would clean it better. We came back an they did nothing. I travel all the time and the staff here were some of the worst I’ve dealt with. I don’t recommend this hotel

The pictures on line are false advertising. I was supposed to have a kitchenette, there was an hot plate with a very small refrigerator,also the shower water was not hot nor was the pressure hard enough. I’ll never stay here again. Not even for a short stay

It was a very nice location. Close to everything. Great staff. Lovely room.

We loved it here at Turtle’s Nest. We had a ground floor poolside 2 bedroom unit. It was wonderful stepping out into the pool or on the world class beach. The daily housekeeping service was excellent and thorough. 1 or 2 maintenance issues such as a patio door that didn’t lock. Good washer and dryer and WiFi was good. Fabulous restaurants and beach snack bar within short walking distance. I would definitely return here.

The location is rather far walk for our group to the beach. It wasn’t as close to Art Deco as I would’ve liked. However, it was clean and served its purpose for our night stay before our cruise.

On arrival everything was fine until we were told there had changes been made to our reservation taking away one bed and providing a sofa bed. When we attempted to speak to the front desk lady she was rude and we could not get anywhere as she stated we had booked with a third party and not them directly. They add a resort fee a simple hotel that it has nothing of a resort.

The room was comfortable, and the staff was friendly and helpful. We stayed here after our cruise mainly because of the laundry amenities, which are included in the mandatory resort fee. Unfortunately, using the laundry facilities was extremely frustrating. I expected a hotel of this size to have several machines, but there was only one washing machine and one dryer available for all guests. We spent hours repeatedly checking to see if they were available. On top of that, some guests left their clothes in the machines long after their cycles had finished, making it even more difficult for others to use them. There was also concern that someone might stop your cycle or remove your laundry to use the machine themselves. To make matters worse, detergent costs an additional $3. Our room was also very noisy because it was located near the elevator. We could clearly hear hallway noise throughout our stay, making it difficult to relax and sleep. The elevator itself also appeared to be in poor condition, and the inspection certificate displayed inside looked to be expired, which raised concerns about its maintenance. Since the mandatory resort fee is charged in part for these amenities, I hope the hotel will consider refunding the resort fee, or at least waiving it when guests are unable to reasonably use the facilities it is intended to cover. While I appreciate the helpful staff, the overall experience did not justify the additional resort fee.

Stayed over a weekend for an event at the Miami convention center. Very short walk with food and drink nearby. Room was very clean and comfortable

The staff was rude the rooms were rushed cleaned and they will scam you out of your deposit for incidental. They will say there was damage to linens, towels and/or duvet. They told me this but noone in my party had dyed hair. Then they sent some batches photos. **SCAM STAY AWAY**