ホープ ハーバー ホテル アパートメンツ (Hope Harbour Hotel Apartments)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Cheap price… not good customer service but room clean neat

Good experience for a very budget friendly hotel. No complains from any of us.

The restaurant was lovely nice friendly staff. My room was double booked managed to get another but freaked the occupants out when trying to enter room. A strange man was given the code to my room.. Who also freaked out when opening the door. Wifi was nonexistent in most areas. Need staff full time at reception as I heard many horror stories of rooms being double booked etc. Wouldn't stay again or recommend.

Room was overlooking the marina which was beautiful. It had 2 queen beds, which were very comfortable. The bathroom is very outdated and in need of some tlc and ventilation as does most of the building. Overall it was ok for what we needed.

When we arrived 3 hrs after check in time, the room was still not available, then they said there was a double up and one of the rooms was taken and they had to find us another room, the room given looked like it was a storage room! I had two rooms booked and both rooms looked nothing like the description and was in absolute terrible condition, the bathroom, toilet, doors, cleanliness, everything.... The woman at the counter was very unfriendly and did not try to assist in anyway, she had agree to pay the full refund and I'm still yet waiting for this. We did not end up staying the nights we booked and paid for, we had to look for other accommodation at the last minute and it was very inconvenient being that it was already evening. This was the worst place we have ever been to and the staff was the most unpleasant! Definitely would not recommend this place to anyone.

Undercover parking included

The original room had many issues like hole in the wall, lights not working, and toilet seat hanging off. Took two days to get a new room. The second room was better. Then there is the elevators. They were not cleaned except for one day in the weekend. There were drip marks from trash bags in the elevator and basement entry for a week.

This property is in need of an overall. Staff at checkin, nonchalant and lazy basically. Text you a code to get into your room, whilst swinging on a seat behind the counter. Room tidiness very unacceptable. Lift from carpark didn't work. False evacuation alarm at 2.00 am with no staff at reception till ten minutes after alarm. Could not possibly recommend this to any one. Stayed at very many hotels old and new, never been at one so thoroughly below an acceptable standard.

Easy check in, value for money and great location.

Sufficient. Clean. Rooms in desperate need of an upgrade. Toilet seat was not connected to the toilet. Plenty of toilet paper but no additional blankets or pillows in the cupboard, no cutlery, no plates, nothing kitchen related at all, no microwave, no coffee cups just a few glass cups, fridge seal not properly sealing, very aged and dated, no instructions for checkout, no one on the desk at checkout, so we just left. Pizza at restaurant bar was delicious and staff there were friendly and helpful. All in all if you need somewhere comfortable to sleep, eat and shower then it is suitable.