レオナルド ホテル ロンドン オールドゲート (Leonardo Hotel London Aldgate)

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Lovely Hotel next to the Tube station

Great breakfast menu

Initially given an accessible room, (note, if your 190cm tall or over, with the shower over bath setup you cannot fit ) among other issues, Eventually got moved to another room more appropriate, and what I expected in the first instance, that was fine. Just don’t need the hassle on a one night stay.

The hotel is in a great location, and the staff were friendly and helpful. Unfortunately, the overall experience was below average, especially considering we paid over $300 CAD per night. As soon as we walked into the hotel, it felt extremely warm and there was a noticeable musty smell. The AC in our first room was not working, and the room was uncomfortably hot, so we had to request a different room. The second room was somewhat better, but it was still quite stuffy and warm at night. Because we had to switch rooms, we also lost the view we were expecting. The towels were another disappointment — they were quite old and rough rather than soft and fresh. While the location and friendly staff were positives, the temperature, musty smell, room change, lack of view, and quality of the towels made the stay feel far below what we would expect for the price. Overall, for more than $300 CAD a night, we expected a much better experience.

I really loved the area and how close everything is, especially with the tube station being next door. The staff was amazing and the housekeeping staff was superb.

X

Great stay, comfortable room, great location.

Great hotel, friendly helpful staff, great location with plenty places to eat/drink nearby. Next door to the tube station.

Room was very warm even though air conditioning was set low.

Arrived at 6.30pm to find that the room wasn't ready. Check in is from 3pm, so it should have been ready. Had to wait 20+ minutes in the lobby which had no aircon and was boiling hot (34C outside on that day). Was offered 2 complimentary drinks as recompense. Drinks were either house beer or house wine. I don't drink and they didn't cover soft drinks. Aircon is room was almost non existent. Such a shame that it was not a great stay.