Hilton Garden Inn Los Angeles/Redondo Beach

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I stayed here from July 11-14 2026, and appreciated the clean, spacious room and convenient location. Unfortunately, the service experience was deeply concerning. First, no supervisor or manager was ever visible or available on-site—operations seemed left entirely to front-line staff. Housekeeping also never refilled the toiletries or coffee supplies, so I had to request basics each time. The most troubling issue came during a calm, polite conversation with a staff member when I simply asked for amenities to be restocked. I was met with dismissive, patronizing "uh-huh, uh-huh" interruptions. Because I wasn't being heard, I calmly mentioned that I hoped the conversation was being recorded for accountability. The staff member then accused me of harassment—which left me shocked, as my tone and request were entirely respectful. If recordings do exist, I welcome a review to verify my conduct. I genuinely hope management reviews this feedback, provides proper guest-relations training, and establishes on-site oversight. A goodwill gesture (such as points or a bill adjustment) would also be appreciated given the inconvenience caused. This property has potential, but these issues need urgent attention.

Perfect location

This hotel is in a great location for using transit to get to SoFi stadium and is a short drive to Manhattan Beach. You can walk to the K line station. There isn’t much in the neighborhood to walk to. The free coffee in the lobby in the am is quite good.

The location was convenient, the food and service was as well. The disappointment that came into factor was the shower and bathroom.

Not coming back, rooms are very noisy, and staff are terrible rude.

We stayed here for 3 nights for our family vacation and it was worst choice we've made. Day after we checked in, I had over 20 flea bites and saw flea jumping in the bathroom. We switched to a different room next day and found a flea on the pillow on the day of check out. This was very disappointing experience with Hilton property. They reimbursed for the first night but I'm still suffering from the flea bites. I'd never stay at this hotel!!!

All around a great hotel experience

The staff was friendly and helpful. They have a peloton bike which was a huge plus. Room and bathroom could have been cleaner…bit of a musty smell.

We got a great rate on this hotel for an impromptu trip to Manhattan Beach. I thought the $25 a night parking fee was excessive for a room I only paid $185 a night for. The room was fine. We did not eat at the restaurant. The breakfast buffet was overpriced and didn’t look that good for the price. The main issue during our stay was getting housekeeping to clean our room. The morning after our first night I saw three housekeepers and their carts outside my room, but when I asked if they would service my room they said I wasn’t on the list. I called the front desk and said can you make sure I get daily service? And they said your account already says daily service but I will make another note. When we returned that evening the room still hadn’t been serviced. I called and they came but only after calling. The next day it was the same pattern. Cleaners to the left and right and across from me, but not in my room. I called again and ask for my room to be cleaned. They finally came very late in the day. The next morning same thing. This time we arrived home around 7 pm and the room had not been serviced again. At this point I put the dirty towels and trash in the hallway and called the front desk and asked for more towels. The last morning I went to the front desk and requested towels. We had been to the beach the day before so we had used all our towels and just wanted to shower with a clean towel before we left. Took 3 more calls before I got towels. This was maddening!

It is convenient to where we are visiting and very clean. This is our 2nd stay at this hotel in less than a year.